Summary
Overview
Work History
Education
Skills
Certification
Yoga
Languages
Timeline
Generic
Daniya Shah

Daniya Shah

Uccle,BRU

Summary

Dynamic and customer-focused professional with experience in different establishments, excelling in customer care and product knowledge. Proven ability to enhance customer satisfaction through active listening and effective problem-solving. Skilled in stocking shelves and collaborating with team members to achieve sales goals, ensuring a seamless shopping experience for all clients.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Pharmacy Assistant

Medi-market
01.2024 - 09.2024
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.

Retail Sales Associate

Courir
06.2023 - 11.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.

Retail Sales Associate

Nike Store
02.2023 - 05.2023
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.

Bowling Attendant

Bowling Crosly
03.2022 - 04.2023
  • Handled cash transactions accurately while maintaining strong attention to detail during busy periods of operation.
  • Assisted customers with lane set-up, shoe rental, and equipment selection for optimal performance.
  • Ensured smooth transitions between groups by efficiently resetting lanes and managing waitlists.
  • Fostered positive relationships with regular customers through attentive service delivery that catered specifically to their needs on each visit.

Education

2 Years

Ephec - International Buisness
Brussels, Belgium

High School Diploma -

Sacré Cœurs Waterlo
Brussels
06-2020

Skills

  • Customer service
  • Teamwork and collaboration
  • Multi-tasking strength
  • Reliable and punctual
  • Client service
  • Conflict resolution
  • Task prioritization
  • Customer counseling

Certification

Cabin Crew Attestation (CCA)

Yoga

Helps me stay centered, manage stress, and maintain physical and mental balance. It keeps me calm and focused in high-pressure situations.

Languages

French
Bilingual or Proficient (C2)
English
Advanced (C1)
Dutch
Elementary (A2)

Timeline

Pharmacy Assistant

Medi-market
01.2024 - 09.2024

Retail Sales Associate

Courir
06.2023 - 11.2023

Retail Sales Associate

Nike Store
02.2023 - 05.2023

Bowling Attendant

Bowling Crosly
03.2022 - 04.2023

2 Years

Ephec - International Buisness

High School Diploma -

Sacré Cœurs Waterlo

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Daniya Shah