Dakwa Baramoto
Summary
Customer-focused and results-driven professional with a solid background in administrative support and global procurement. Proven ability to resolve complex issues efficiently. Experience in a global environment has strengthened my communication and collaboration skills, especially when working with diverse and dispersed teams. A reliable team player, capable of managing multiple tasks simultaneously while effectively prioritizing. Fluent in English and French, with strong interpersonal skills to support cross-functional collaboration.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Office Administration Assistant and Global Procurement Officer
ClientEarth
06.2021 - Current
- Assisting the Operations Manager: Scheduling meetings, reviewing the budget, raising H&S report, updating the intranet page
- Providing support to the End User: Communication, tools, procedures,
- Handling emails and calls
- Welcoming visitors
- Coordinating with suppliers
- Ordering the office supplies - inventory
- Handling the access control system
- Onboarding and Offboarding: Office Induction ( emergency procedures, facilities, policies overview and equipment)
- Handling global purchases, travels and due diligence
Global Training Manager
Lycatel Ltd
01.2016 - 08.2020
- Managing, coaching, and driving a distributed team performance
- Scheduling training and cross skilling sessions for all stakeholders
- Reviewing and adapting training agendas and assessments for continuous improvement
- Coordinating product launches
Global Performer Specialist Trainer
Lycatel Ltd
04.2014 - 12.2015
- Training: Customer Service Advisors, Quality Analysts, Team Leaders and Shift supervisors
- Creating training materials and assessments
- Monitoring calls and providing feedbacks to new trainees
- Coordinating with other departments to update and to maintain accurate information
Team leader
Lycatel Ltd
05.2013 - 04.2014
- Managing a team of 15 advisors
- Monitoring agents real time adherence and attendance
- Evaluating agent's calls, driving individual/ team performances, and providing regular feedback sessions
- Reviewing agent's behaviour and attending disciplinary meetings when required
- Handling escalation complaints (customers/in house)
Customer Service Advisor
Lycatel Ltd
11.2011 - 04.2013
- Handling inbound/outbound calls and emails (France, Belgium, and Swiss markets)
- Dealing with minor technical issues - Troubleshooting
- Dealing with escalations and customers complaints
Interpreter
Lexicon linguistics
02.2010 - 11.2011
- Interpreting from French to English for Law centres, removal centres and court hearing
Sales/Stock room Assistant
Primark
11.2010 - 10.2011
- Supporting customers on the floor and replenishing the stock room
Customer Service Advisor
Hero Insurances
01.2009 - 09.2010
- Handling incoming calls, identifying customers' requirements and offering adapted insurances
Customer service advisor/Complaint handler
Santander (FDI)
05.2008 - 08.2008
- Handling customers accounts ( setting direct debits, making balance transfers)
- Promoting insurances
- Handling/escalating complaints
Customer care assistant
NHS (Blood Service)
02.2008 - 04.2008
- Informing customers about our services, assisting the nurses and updating the database
Catering assistant (Facilities department)
Barnardos
02.2005 - 10.2007
- Managing the catering budget, checking the inventory, events setting up
Sales assistant
Marks and Spencer
02.2004 - 01.2005
- Cashier, assisting customers on the floor
Sales assistant
Zara
09.2001 - 10.2003
- Assisting customers with their general enquiries, checking the inventory and replenishing the stock room
Education
Interpreting courses
Redbridge Institute College
Ilford, Essex01.2010
Public and International Degree
University francophone Internationale
06.2002
French, English, History, Science, Geography, Maths and Sciences
Athenee Royale Secondary school
Belgium01.1996
Skills
- Organised
- Excellent communication ( written and verbal)
- Ability to work under pressure and to meet deadlines
- Resolving issues and overcoming challenges
- Good knowledge of policies
- Good MS knowledge
- Adapting quickly to changes and multitasking effectively
- Fast learner
- Soft skills
- Reliable
Certification
- Safeguarding training (2025)
- H&S Training (2024)
- Written Skills training (2023)
- Flemish courses CVO Zaventem (2021)
- Train the trainer, Lycatel LTD
- Customer Service Training , Lycatel LTD 2011-2012
Languages
Fluent in English and French
Timeline
Office Administration Assistant and Global Procurement Officer
ClientEarth
06.2021 - Current
Global Training Manager
Lycatel Ltd
01.2016 - 08.2020
Global Performer Specialist Trainer
Lycatel Ltd
04.2014 - 12.2015
Team leader
Lycatel Ltd
05.2013 - 04.2014
Customer Service Advisor
Lycatel Ltd
11.2011 - 04.2013
Sales/Stock room Assistant
Primark
11.2010 - 10.2011
Interpreter
Lexicon linguistics
02.2010 - 11.2011
Customer Service Advisor
Hero Insurances
01.2009 - 09.2010
Customer service advisor/Complaint handler
Santander (FDI)
05.2008 - 08.2008
Customer care assistant
NHS (Blood Service)
02.2008 - 04.2008
Catering assistant (Facilities department)
Barnardos
02.2005 - 10.2007
Sales assistant
Marks and Spencer
02.2004 - 01.2005
Sales assistant
Zara
09.2001 - 10.2003
Public and International Degree
University francophone Internationale
French, English, History, Science, Geography, Maths and Sciences
Athenee Royale Secondary school
Interpreting courses
Redbridge Institute College