Summary
Overview
Work History
Education
Skills
Certification
Training
EXPERTISE
Timeline
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Cristina Roxana Chicioroaga

Cristina Roxana Chicioroaga

Flight Attendant

Summary

Dynamic and multitalented flight attendant with extensive experience in delivering exceptional business and VIP service, complemented by solid training in flight operations and procedures. Proven track record in maintaining high standards of passenger service and safety while effectively managing in-flight operations. Equipped with first-aid skills to address inflight emergencies and security concerns, fostering a safe and comfortable environment for all passengers. Known for adaptability and reliability, ensuring seamless service in dynamic situations, with strong communication and problem-solving abilities that enhance the overall travel experience.

Overview

22
22
years of professional experience
4
4
Certifications
5
5
Languages

Work History

Cabin Crew Member A340

USC Gmbh
12.2024 - Current
  • Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
  • Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
  • Delivering high-quality,personalized services to executives ,celebrities,or other high-net-worth individuals.
  • Menu planning, catering coordination,cabin readiness and inventory management.

Flight Attendant A330

MALETH AERO
06.2022 - 02.2025
  • Providing high level of customer service while engaging with passengers.
  • Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
  • Boosted passenger loyalty through personalized service and attention to detail.
  • Cultivated positive and welcoming atmosphere, making flights more enjoyable.
  • Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

Corporate Flight Attendant

LEGACY EMBRAER 500 PRIVATE OPERATION
01.2018 - 11.2021
  • Interact with VVIP clients and attend to the needs and requests of all travelers, prioritizing safety in all flights.
  • Plan and create an exceptional, personalized service for VIP Passengers.
  • Provided first class service, arranging the cabin to standards and requirements.
  • Flexibility to changing and short notice flight schedules.
  • Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
  • Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
  • Increased customer satisfaction by providing high-quality service and attending to passengers' needs with empathy and professionalism.

ADMINISTRATION MANAGER

LOBITO DWC
02.2013 - 07.2017
  • Supervising the trade of cars exported from UAE to Africa and Middle East.
  • Maintaining a filing system for data on customers and external partners.
  • Organizing meetings with clients, travel arrangements and bookings.
  • Negotiated favorable contracts with vendors for office supplies and services, reducing overall operational expenses while maintaining quality standards.
  • Streamlined office processes by implementing efficient administrative systems, resulting in increased productivity and reduced operational costs.
  • Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
  • Ensured compliance with relevant laws regulations by developing robust policies procedures governing administrative operations within the company.
  • Oversaw corporate events designed to connect and support employees at work and outside of work.

HEAD OF SALES AND BUSINESS DEVELOPMENT

HABIB BANK LTD
12.2007 - 11.2012
  • Create marketing strategies to achieve sales targets of the bank.
  • Manage and sustain portfolio of premier customers.
  • Research, create, follow up and recruit a target list for potential new business.
  • Conducted market research to identify emerging trends and opportunities for growth within the industry.
  • Expanded market share with the introduction of innovative product offerings and targeted marketing campaigns.
  • Built sales opportunity pipeline through targeted and subliminal prospecting methodologies.
  • Negotiated favorable contract terms with vendors for cost-effective procurement of essential resources needed for business operations.
  • Established new business partnerships by identifying potential clients and presenting tailored solutions.
  • Led team to exceed sales targets through effective coaching, performance management, and motivation techniques.
  • Cultivated long-term relationships with key accounts, ensuring high client satisfaction and repeat business.

Flight Attendant A319,A320,A321,A300,A330

QATAR AIRWAYS
09.2003 - 11.2007
  • Ensure the safety and comfort of passengers. Performed pre-flight safety checks ensuring the safety equipment was accessible in the correct location and working properly.
  • Work in a team environment to solve problems as they arise. Assisted passengers with the boarding process paying attention to those with special needs.
  • Adhere to all company policies and GCAA regulations and ensure a safe cabin environment.
  • Catering coordination and personalized food and beverages service Passengers briefing and comfort during flight.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.

Education

Faculty of Tourism and Management

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Commercial College - CAROL 1

Skills

  • Microsoft Office

  • Excel

  • Power Point

  • Internet

    • Reliability and punctuality

    Exceptional customer service

    Discreet and confidential

    Teamwork and cooperation

Certification

Dangerous Goods (Carry) /2022 - (FLY2SKY)

Training

  • Silver Service Training/ Excellence Silver Service Training, Paris
  • NG Aviation Events - Silver Service Course for V.V.I.P.& Business-Executive Aviation,Romania
  • Flight Safety Emergency Procedures/Qatar Airways
  • Emergency First Aid and CPR/Qatar Airways
  • Relationship Management Training Program/Habib Bank Limited Dubai
  • Customer Relationship Management/Emirates,Dubai

EXPERTISE

  • Flight safety consciousness
  • Personalised On-Board Service
  • Customer Service
  • Excellence Time management
  • Inventory Management
  • Excellent organizational skills
  • Passenger Management
  • Presentation and communications skills
  • Emergency Procedures

Timeline

Cabin Crew Member A340

USC Gmbh
12.2024 - Current

Flight Attendant A330

MALETH AERO
06.2022 - 02.2025

Corporate Flight Attendant

LEGACY EMBRAER 500 PRIVATE OPERATION
01.2018 - 11.2021

ADMINISTRATION MANAGER

LOBITO DWC
02.2013 - 07.2017

HEAD OF SALES AND BUSINESS DEVELOPMENT

HABIB BANK LTD
12.2007 - 11.2012

Flight Attendant A319,A320,A321,A300,A330

QATAR AIRWAYS
09.2003 - 11.2007

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Commercial College - CAROL 1

Faculty of Tourism and Management

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Cristina Roxana Chicioroaga Flight Attendant