Cristina Pachon

Company Overview: Manufacturing company headquartered in Finland, with more than 60.000 employees globally, operating in 60 countries, recognized as one of the best employers in the world by Forbes, and Top Employer in France and Belgium.

Reporting to the Europe Director of the Global CoE Talent & Culture:

• Scope: Shape and drive the holistic TA offering for the new created frontline (France, Belgium & Luxembourg) transitioning from a service delivery to a solutions-oriented approach.
• Mission: Support the organization during the Operating Model Renewal, Data Quality & Process Improvement: Lean Project and DEI, while improving the number of hires and TTH, in a matrix organization.
• Team: Lead, engage, empower, and develop a team of 11 (6 in direct report) in France, Belgium & Slovakia, with 450 hires per year.
• Budget under my responsibility: 1.8 M EUR.

Key achievements:

• Transition to a data-driven solutions-oriented approach, with a shift in the partnership with the business.
• Design of the Employer Branding strategy for Europe and implementation in my own frontline.
• 15% increase in the number of hires in 2H 2023 year-on-year.
• Improvement in the 'bad hires' operative % and in the volume of hires operatives year-on-year 1H 2024.

Company Overview: Engineering company (Nuclear, Infrastructure and Renewable Energies) with more than 6.000 employees globally, and part of ENGIE Group.

Reporting to the Chief of Human Resources:

• Scope: Define the guidelines and policies in Talent Acquisition, DEI, Staffing & Mobility, cascade Engie’s guidelines and guarantee the compliance, build the employer branding and campus strategy for the group (3 Business Areas in Europe, Latam, Middle East and Asia Pacific)
• Mission: Newly created position within a new matrix and HR structure in the company, to contribute to the change management and One Company culture creation.
• Team: Engage, empower, and coach a team of 14 recruiters in Europe and animate a network of 34 recruiters globally (Europe, Latam, Middle East and Asia Pacific), analyze the current practices, design, and implement best practices to achieve the recruitment needs. Hires per year in Europe: 300.
• Budget under my responsibility: 1 M EUR.

Key achievements:

• Analyze and improvement of the current recruitment processes, diagnosing recruiting challenges and moving towards a culture of talent pools, outbound recruitment, use of new tools and data driven mentality.
• Map the previous practices, harmonization and streamline a recruitment and onboarding process globally, along with the implementation of a new SAP solution for HR (Business Process Owner for the Attraction module, including the migration from Taleo to a new ATS, Success Factors)
• Design and implement a new sourcing team from our shared design service center in Romania, to support the recruitment needs in Europe.

Company Overview: Leading European IT Solutions and Services Group with strong international presence and more than 2,800 highly skilled professionals.

Reporting initially to the Head of EU Delivery and since January 2021 to the

Head of the Global Corporate Talent Acquisition Center of Excellence:

• Scope: 3 business units (Public Sector, Enterprise Solutions and EU Delivery: IT and Marketing & Communications) with special focus on EU Institutions and geographically in Europe (Belgium, Luxembourg, Netherlands, Spain, Germany)
• Mission: Lead the transition from a Recruitment per silos to a centralized recruitment team for the region with a streamlined process and common tools to increase efficiency and alignment with the business.
• Team: Engage and empower a multisite team of 7 IT recruiters (1 Team Lead, 5 recruiters, 1 intern in Belgium, Luxembourg, Greece, India and Armenia), drive the recruitment and its daily operations, monitor the performance, working closely with the hiring managers of different departments and respective clients to cover diverse recruitment needs.
• Budget under my responsibility: 700K EUR.

Key achievements:

• Effectively challenge the status quo and resistance to change, redesign and implement a recruitment process, along with a communication and training plan and ensure the engagement of all stakeholders while providing the same level of support to the business.
• Culture change in the recruitment mindset from administrators to business partners with a talent pool strategy approach.
• Development of a vision and team values, creation from scratch of a suite of KPIs, a recruitment dashboard, and set team and individual objectives and goals (continuous performance feedback)
• Improvement of 33% fill rate in 2021 thanks to the streamlined process and tools, process improvement and coaching to team members.
• Active contributor in the selection and implementation of a new ATS (SmartRecruiters)
• Develop from scratch the employer branding action pillars, defining the employer value proposition in the region for EU Delivery and empowering the team to start to develop a project management mentality for implementing actions in a yearly calendar in collaboration with the business and marketing.

Company Overview: Contract Research Organization, global healthcare intelligence partner with 18.000 employees in 90 countries.

• Define and implement a Talent Engagement strategy for the region, including external events (cost, ROI and planning), Referral & Internal Mobility Program (yearly plan of trainings, actions, events and communications), brainstorming sessions and knowledge management plan, Employer Branding plan design and implementation (multi-channel social media campaigns, partnership with universities, communication plan with targeted audiences)
• Manage and drive full life cycle EMEA recruiting projects (Corporate and Embedded Business Model positions for Jansen, Bayer, Novartis or MSD): set priorities, determine required resources and budget to complete the projects within the deadline, work with stakeholders (internal and external) to extend and build a long-term partnership.
• Coordinate small ad-hoc project teams (up to 10 members): driving the communication, the knowledge management process and ensuring the flow information between cross-functional and cross-regional teams.

Company Overview: Global staffing organization, listed on the FTSE London Stock Exchange with 48 offices within 19 countries.

• Implementation of a new talent management strategy for our key accounts in Life Sciences (UCB, GSK, Pfizer & Jansen) working with the MSPs (tender model) in Belgium for 10 sub-specialties: 20% increase in selected profiles.
• Internal promotion & new responsibilities in the development of the Supply Chain BU from scratch in Belgium.

Company Overview: Global provider of HR solutions & International executive search.

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• Create from scratch the IT&T BU in Czech Republic: Business development, candidates pipeline development, contract negotiation and candidate’s delivery accordingly to the corporate KPIs.
• Coordinate Executive Search & Selection Recruitment Projects for the international desk and Business Development for e-Commerce/Retail Sector for Polish market.

Company Overview: Global leader in BPO and IT Services, with 130.000 employees in 160 countries.

• From the EMEA headquarter, I provided full life-cycle recruitment support to Corporate Divisions and Business Units (IT, Transportation, HR, F&A) across Europe and Middle East (UK, The Netherlands, France, Switzerland, Spain, Poland, Saudi Arabia, Germany, etc.) and contributed to new procedures development and improvement.
• Global leader in BPO and IT Services, with 130.000 employees in 160 countries.

Company Overview: Executive search firm.

• Direct Search and Competency based interviews for C-level positions and high potential candidates for a broad scope of positions, sectors (FMCG, IT, Pharmaceutical or Manufacturing) and blue-chip companies (Danone, PepsiCo, Unilever, Seat-Volkswagen, Novartis)