Microsoft Office Word
Cliff Smeers
Bilzen,VLI
Summary
Dedicated to driving operational efficiency and reducing costs, I possess strong leadership and problem-solving abilities. Focused on streamlining operations, I leverage independent decision-making skills and sound judgment to make a positive impact on company success.
Overview
11
11
years of professional experience
2
2
Certifications
6
6
Languages
Work History
Manager
Izy Coffee
08.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Manager
Sweet Coffee
10.2023 - 07.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Back Office Specialist
Lynk&Co EC
09.2022 - 09.2023
- Ensured timely completion of projects, prioritizing tasks based on deadlines and importance.
- Handled complex customer inquiries, resolving issues promptly and professionally while maintaining excellent customer service standards.
- Reduced processing errors with thorough attention to detail and adherence to established protocols.
- Maintained up-to-date knowledge of industry regulations and compliance requirements relevant to back-office functions; implemented necessary updates accordingly.
- Maintained a high level of confidentiality, safeguarding sensitive information pertaining to company operations and client transactions.
- Promoted a positive and collaborative work environment by actively participating in team discussions, sharing valuable insights, and offering constructive feedback.
- Supported company growth by effectively managing an expanding workload while maintaining a high level of quality in all tasks.
- Contributed to cost-saving initiatives by identifying inefficiencies in back office operations and suggesting solutions.
- Served as a reliable point of contact between various departments within the organization, expediting communication flow among teams.
- Implemented updated record-keeping systems, resulting in better organization and accessibility of critical documents for the entire team.
- Consistently met or exceeded performance metrics, contributing to the overall success of the back office team and company as a whole.
- Enhanced data accuracy through meticulous record keeping and regular audits of financial transactions.
- Collaborated with other departments to improve interdepartmental communication and overall efficiency.
- Assisted in training new hires, sharing knowledge and best practices for successful integration into the team.
- Improved Back Office efficiency by streamlining workflow processes and implementing new software tools.
- Identified areas for improvement, recommending changes that led to increased productivity within the team.
- Input data into spreadsheets and databases.
- Compiled and analyzed data to produce reports.
Kitchen Hand
De Brasserie
07.2021 - 08.2022
- Followed recipes and chef instructions to prepare food correctly.
- Plated and presented food following chef requirements.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Demonstrated adaptability by quickly learning new techniques, recipes, and procedures as required for various culinary tasks.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
Inbound Call Agent
Telenet
05.2021 - 06.2021
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems simultaneously while assisting customers, demonstrating strong multitasking skills.
- Exceeded average handle time metrics without compromising service quality or customer satisfaction levels.
Inbound Call Agent
Callexcell (Nespresso)
02.2021 - 05.2021
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems simultaneously while assisting customers, demonstrating strong multitasking skills.
- Exceeded average handle time metrics without compromising service quality or customer satisfaction levels.
- Assisted customers with product information, ensuring accurate understanding of features and benefits.
- Utilized CRM software to document customer interactions and update account information accurately.
Call Agent
Yource
10.2020 - 01.2021
- Built strong customer relationships with empathetic communication and active listening skills.
- Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
- Maintained high call quality standards by adhering to company guidelines and protocols.
- Delivered prompt assistance to customers via email and chat support channels when needed, expanding avenues for resolution.
- Handled escalated calls with professionalism, effectively de-escalating situations and finding resolutions.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Achieved targeted call resolution times by swiftly identifying issues and providing solutions.
- Retained customers by providing exceptional service, preventing potential cancellations or account closures.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
Assistant Store Manager
Lidl Belgium
04.2016 - 10.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Created and maintained safe and secure work environments for employees.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
Store Front Staff Member
Tom&Co
09.2013 - 01.2016
- Efficiently restocked shelves during peak hours to keep popular items readily available for purchase.
- Improved customer retention rates by establishing rapport with shoppers and remembering their preferences for future visits.
- Aided loss prevention efforts by monitoring suspicious activity within the store and reporting any concerns to management.
- Handled customer returns and exchanges professionally, resolving issues promptly to maintain customer loyalty.
Education
High School Diploma -
Syntra
Tongeren06-2015
Skills
Marketing
Verbal and written communication
Negotiation
Sales management
Multitasking
Expectation setting
Operations Management
Adaptability
Reliability
Customer Relations
Quality Control
Revenue Growth
Software
Microsoft Office Excel
Microsoft Office Powerpoint
Genesys
Microsoft Dynamics
Lightspeed
Strobbo
Certification
SCA Barista
Timeline
SCA Barista
10-2024
Manager
Izy Coffee
08.2024 - Current
HorecaForma Barista
05-2024
Manager
Sweet Coffee
10.2023 - 07.2024
Back Office Specialist
Lynk&Co EC
09.2022 - 09.2023
Kitchen Hand
De Brasserie
07.2021 - 08.2022
Inbound Call Agent
Telenet
05.2021 - 06.2021
Inbound Call Agent
Callexcell (Nespresso)
02.2021 - 05.2021
Call Agent
Yource
10.2020 - 01.2021
Assistant Store Manager
Lidl Belgium
04.2016 - 10.2020
Store Front Staff Member
Tom&Co
09.2013 - 01.2016
High School Diploma -
Syntra
Similar Profiles
Theo Gun KohTheo Gun Koh
Store Team Member at Peets Coffee And Tea, & Santoro CoffeeStore Team Member at Peets Coffee And Tea, & Santoro Coffee
Lori KeenLori Keen
Owner at Vint Hill Coffee, The Queen's Bean LLC, Specialty Coffee Roasting CompanyOwner at Vint Hill Coffee, The Queen's Bean LLC, Specialty Coffee Roasting Company
Vasylyna UkolovaVasylyna Ukolova
Barista at Coffee Shop «Coffee, Wine & More»Barista at Coffee Shop «Coffee, Wine & More»