Claudia Struyf

Experienced and driven professional with over 20 years of expertise in integrated facility management, sales, and business development. Strong strategic and analytical skills combined with a pragmatic approach to achieve cost savings and operational efficiency. Excellent at leading multidisciplinary teams, managing contracts, and overseeing suppliers. Skilled in managing complex projects within commercial and healthcare environments, with a focus on sustainability, innovation, and continuous improvement. Hands-on experience in budget management, facility strategies, and crisis situations. Leadership style characterized by a people-oriented approach, fostering collaboration, and building long-lasting partnerships and relationships.

• Responsible and Single Point of Contact (SPOC) for all strategic partnerships and sponsorships with organizations such as Belfa, IFMA, RES, and Kicom over the past three years.
• Active member of Women in FM and participant in strategic networks such as Belfa, IFMA, VOKA, Proptech and the Real Estate Society (RES).
• Extensive experience in contract negotiations and complex facility management projects.
• Focus on innovation and digitalization within facility management.

• Expert in drafting Service Level Agreements (SLA's) and Key Performance Indicators (KPI's) for complex environments and Integrated Facility Management.
• Experienced in defining and implementing performance-based contracts within both commercial and healthcare environments.

• Sales and Business Development
• Strategic Facility Policy and Management
• Contract Management and Supplier Relations
• Sustainability and Innovation in Facility Management
• Budget Management and Financial Optimization
• Leadership and Team Development
• Crisis Management and Risk Assessment
• Operational Process Optimization

• 01/01/23 – Training: Contracting for Non-Lawyers
• 01/01/22 – Presentation Skills (Sylvie Verleye)
• 01/01/18 – High Potential Program, Facilicom Group
• 01/01/18 – Advanced French
• 01/01/18 – Communication & Negotiation with Trade Unions in the Workplace
• 01/01/16 – Leading Remote Teams
• 01/01/16 – Advanced French
• 01/01/14 – Advanced Excel
• 01/01/06 – Training: Operational Sales
• 01/01/05 – Professional Bachelor's Degree in Facility Management, Odisee
• 09/01/04 – 02/01/05 – Internship: Facilicom Consultancy
  Thesis: First Belgium Market Research on the Evolution of Facility Management
• 09/01/03 – Internship: General Hospital OCMW Lokeren

• One Team Teamwork Achievement Award, EMC, 01/01/15
• One Team Service Excellence Award, EMC, 01/01/16
• Partners Across Borders Award, EMC, 01/01/16