Clarice Lovely Jane Macchiafave
Genk,VLI
Summary
Ward Clerk experienced in high-volume hospital environments and skilled in handling both administrative and patient-focused tasks. Good time management and problem-solving abilities, as well as advanced understanding of clerical needs and confidentiality requirements. Versatile professional serves as first point of contact for patients, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
Work History
Healthcare Administrator
Mediclinic Middle East, Airport Road Hospital
04.2022 - 11.2025
- Flexibly worked between multiple sites including OB-gyne, ENT, Pediatrics and in event of staff absences.
- Managed designated ward and clinical areas in line with agreed clinic profiles, acting as central point of contact for patients.
- Confidently liaised with multidisciplinary team across departments to deliver comprehensive service to patients.
- Answered in person, online and telephone queries, directing complex requests to appropriate staff member or department.
- Maintained strict confidentiality, displaying courtesy and discretion when dealing with patients and relatives.
- Received and screened high-volume internal and external communications, calls and email.
- Scheduled and confirmed appointments for entire management team.
- Enhanced productivity by coordinating itineraries and scheduling appointments.
- Liaised with patient-care teams in collecting medical information for record completeness and accuracy.
- Compiled patient case notes, treatment histories and prescriptions for use in future appointments.
- Updated patient healthcare records and scanned and attached documents to support modifications.
- Developed and maintained patient indices for querying medical records.
- Processed records for patient admission, treatment and discharge for billing purposes.
OPD/ WARD CLERK
Mediclinic Middle East Hospitals, Madinat Zayed
04.2019 - 03.2022
- Mediclinic Middle East, Madinat Zayed Specialty, city, assisting Doctors and Nurses doing clinical and administrative work, helping nurses taking patients to the Doctors room and assisting Doctors with their documentations.
- Managed designated ward and clinical areas in line with agreed clinic profiles, acting as central point of contact for patients.
- Confidently liaised with multidisciplinary team of Doctors and Nurses across various departments to deliver comprehensive service to patients.
- Used initiative to work autonomously and complete clerical tasks ahead of strict deadlines.
- Maintained strict confidentiality, displaying courtesy and discretion when dealing with patients and relatives.
- Worked in team to deliver prompt, professional and empathetic customer service patients.
- Received and screened high-volume internal and external communications, calls and email.
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
APPOINTMENT SETTER
Ausphil outsourcing
02.2018 - 01.2019
- Inbound and Outbound customer service agent for
- Courteously receiving incoming telephone calls and taking messages as needed.
- Optimised organisational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Understood company and client requirements through positive and proactive engagement with contract support staff.
- Acted as first point of contact for work allocation queries and concerns.
SENIOR CUSTOMER SERVICE REPRESENTATIVE
IQOR Philippines
07.2013 - 02.2018
- Delivered consistently high standards of customer service across platforms, including phone, email and live chat enquiries.
- Built and maintained customer rapport, using strong communication skills to engage in effective conversations.
- Improved customer experience, employing effective communication and empathetic listening skills to address customer concerns.
- Demonstrated exceptional systems knowledge when handling tech support queries.
- Drove continuous improvement by harnessing training opportunities, including software and regulatory training.
- Trained, coached and mentored team members, taking ownership of customer service training plans.
- Consistently worked towards KPI targets to achieve exceptional sales and conversion rates.
- Optimised quality of work by ensuring correct balance between customer service and adherence to company policies and procedures.
- Skilfully resolved complaints and issues within day target time.
ONLINE ENGLISH TEACHER
English Global Incorporated
07.2011 - 02.2013
- Teaching English Grammar and practice English speaking skills to Korean students in all ages.
- Delivered personalized and high-quality English lessons online for Korean students across.
- Created vibrant learning atmosphere through interactive exercises and discussions.
- Improved student confidence by fostering a safe, inquisitive and enthusiastic learning environment.
- Incorporated role-play and storytelling to develop natural speaking skills, improving oral levels by an average of [Number]%.
- Guided students to gain more fluency by proactively correcting pronunciation and grammar mistakes.
- Constantly met learning goals, identifying strengths and weaknesses and correctly adapting teaching concepts.
- Optimised student learning, using virtual whiteboards and screen-sharing technology to supplement teaching.
Education
Completed Course Training Until 4th Year - Nursing
Our Lady of Fatima University
Valenzuela City, Philippines04.2011
High School Graduate - Secondary High school
ANGELES CITY NATIONAL HIGH SCHOOL
PhilippinesSkills
- Clinical data entry
- Data confidentiality regulations
- Patient Source
- Ward clerical support
- Training and development
- Protecting information
- Detail-orientated
- Office cleanliness
- Grammar expertise
- Documenting patient information
- Professional and mature
- Self-directed
- Operational processes
- Dedicated team player
- Record-keeping and bookkeeping
Additional Information
- Personal information , Vivacious Award (Nominee) nominated for the Vivacious award for ward clerks January 2021 Vivacious Award (Nominee) nominated for the Vivacious award for ward clerks January November 2020 Employee of the Month Employee of the Month June 2019 Achievements
Languages
English
Upper intermediate
Dutch
Elementary (A2)
Timeline
Healthcare Administrator
Mediclinic Middle East, Airport Road Hospital
04.2022 - 11.2025
OPD/ WARD CLERK
Mediclinic Middle East Hospitals, Madinat Zayed
04.2019 - 03.2022
APPOINTMENT SETTER
Ausphil outsourcing
02.2018 - 01.2019
SENIOR CUSTOMER SERVICE REPRESENTATIVE
IQOR Philippines
07.2013 - 02.2018
ONLINE ENGLISH TEACHER
English Global Incorporated
07.2011 - 02.2013
High School Graduate - Secondary High school
ANGELES CITY NATIONAL HIGH SCHOOL
Completed Course Training Until 4th Year - Nursing
Our Lady of Fatima University
Education
4th year nursing
Reference
- David Grauls
- Anna Macchiafave
+32 477 54 37 72
Personal Information
Education
4th year nursing
Reference
- David Grauls
- Anna Macchiafave
+32 477 54 37 72