Christophe Lauwers
Grimbergen
Summary
Experienced Leader with a wide range of core competences and demonstrated success acquired through various industries in sales , operations, business creation and country management positions
Overview
30
30
years of professional experience
Work History
Country Manager
ICWG, Sodeal NV - Ipic Sarl - CPS
02.2018 - Current
- Conveyor carwash sites with independent operators
- Experience:
- Full responsibility for the development and profitability of the business
- General management and supervision on operations, finance and tax, digital development, sales and marketing, legal, HR of 16 employees
- Achievements:
- Ebidta improvement by 159.6% on identical sites
- Revenue increased by 28.3% on identical sites
- Volume increased by 21.8% on identical sites
- 9 successful renovations , managed 2 acquisitions in Belgium from A-Z Digital: introducing app’s and loyalty systems
Business Unit Director
Napoleon Games Belgium
03.2017 - 12.2017
- P&L Responsibility 2 casino’s and 24 play halls
- Develop gaming strategy and creation of robust customer centric approaches
- Achievements:
- Improve results : average spending bets +9.4%, higher number of visitors +4.2% in declining market
- Improve client satisfaction through better mystery shopper results (+4 per cent points) through improvement individual hospitality and personal service
- Food & Beverage: average spending +17%, +4% visitors in first 6 months
- Responsible for installing new processes and activation of retail store book.
Director Retail
Yves Rocher
04.2013 - 03.2017
- Benelux 107 shops with mix of franchise, own shops, independent shopkeepers Experience: implementing a new commercial strategy with a total customer centric approach ,based on: Welcome, Personal & Professional Advise, Testing and Offering an Exceptional Service”
- Delivery of Retail Excellence (operations & service)
- Devlopment of Selling Boost Performance (Cap Gemini) and optimizing productivity
- Optimization of the Retail portfolio, business model with entrepreneurs, KPI’s, CRM
- Achievements:
- Boost turnover in 3 years (stable market)
- Improve result in mystery shopper : (end 2016:85%) referentie 69% in 2013
- Higher productivity and highest European result in average basket sales/ customer
- Opening of 6 new shops with better visible shopping experience through local merchandising rules
- 4x winner of the best Retail Award for Cosmetics
National Field Sales Manager
Lagadère Service
05.2006 - 03.2013
- Responsibility field operations in different retail concepts (bookshops, convenience stores, supermarkets) Relay Press Shop
- Coaching and motivation of 8 Districts Managers and 258 independent entrepreneurs, leading team of 15 members company own shops
- KAM for tobacco categories and non-retail income budget (2015)
- Achievements:
- Improving P&L and financial results, implementing new business model
- Store optimization( successful in all formats of business)
- Installing new concepts and partnerships; Panos, Bpost, Leonidas
- Margin growth in tobacco, national lottery, confectionary.
District Manager
Kruidvat Belgium
11.2001 - 05.2006
- Responsibility of retail stores : HR , Sales, promotions, P&L, budget, productivity, , category management
- Development of different trainings to support processes (sales, procedures)
District Manager
Zeeman
09.1996 - 10.2001
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
Procuratiehouder
Singer NV
03.1994 - 08.1996
Dossierbeheerder
De Vaderlandsche
08.1993 - 03.1994
- Responsibility 25 retail stores :, , Sales , costs, inventory, procedures, merchandising, trainings
Education
Bachelor’s Degree - Accounting and Fiscal law
Artesis Plantijn Hogeschool Antwerpen STIM
Executive Program in Retail And Consumer Goods Dis - Economics & Management
Solvay Brussels School
Brussel04.2016
Change Management -
Kluwer Training
Antwerpen2015
Skills
- Human Capital Management (HCM)
- Key Performance Indicators (KPI)
- Profit Growth Strategies
- Productivity Performance
- Coaching and Mentoring
- Team Leadership
- Lead Generation
- Sales and Marketing
- Strategic Vision
Imker , volleybal trainer
actief imker en lid van de Grimbergse Bijenclub
volleybal trainer
Timeline
Country Manager
ICWG, Sodeal NV - Ipic Sarl - CPS
02.2018 - Current
Business Unit Director
Napoleon Games Belgium
03.2017 - 12.2017
Director Retail
Yves Rocher
04.2013 - 03.2017
National Field Sales Manager
Lagadère Service
05.2006 - 03.2013
District Manager
Kruidvat Belgium
11.2001 - 05.2006
District Manager
Zeeman
09.1996 - 10.2001
Procuratiehouder
Singer NV
03.1994 - 08.1996
Dossierbeheerder
De Vaderlandsche
08.1993 - 03.1994
Bachelor’s Degree - Accounting and Fiscal law
Artesis Plantijn Hogeschool Antwerpen STIM
Executive Program in Retail And Consumer Goods Dis - Economics & Management
Solvay Brussels School
Change Management -
Kluwer Training
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