Christophe Alaers

In my role as Team Leader Business Development, my focus was on optimizing efficiencies and developing commercial strategies.

Key responsibilities included :

• Optimization of work processes to achieve maximum efficiency, with a focus on client acquisition (hunting) and order intake
• Coaching and motivating the team to meet individual and team objectives
• Leading tender specialists and the indirect sales manager, with responsibility for tenders and indirect sales strategies.

As Team Leader for Alphabet Rent, I had frontline responsibility for four offices (Ghent, Hasselt, Zaventem, and Aartselaar).

My tasks included:

• Coordinating activities across the four offices, focusing on occupancy rates and revenue
• Reporting and presenting on office performance, with an emphasis on cost awareness and optimizations
• Achieving the highest occupancy rate ever and a record revenue of over €10 million
• Managing a fleet that grew to more than 4,000 vehicles, the largest in the sector.

At Fleetexpert, I was responsible for operational fleet management, with a focus on client support and continuity during the absence of permanent fleet managers.

My responsibilities included:

• Maintaining close communication with clients, drivers, and suppliers
• Providing flexible solutions by deploying specialists during critical periods
• Implementing specialized services for leasing companies and car importers
• Ensuring continuity and offering cost-saving advice during challenging periods.

As Team Leader Order Desk, I was responsible for ensuring a smooth order process between clients and leasing companies.

My tasks included:

• Coordinating the order process to handle client requests quickly and accurately
• Providing cost-saving advice and reducing turnaround times
• Reporting and presenting on the department's performance
• Making strategic recommendations to improve operational efficiency and customer satisfaction.

In my role as Account Manager, I managed the client portfolio of medium and large companies, with a focus on strategic fleet management.

My responsibilities included:

• Managing a diverse client portfolio as the single point of contact
• Discussing operational challenges with internal teams to ensure seamless fleet integration
• Responsible for invoicing and cost optimization
• Leading improvement initiatives and implementation projects.

As a Supervisor at Europcar, I managed both internal staff and transport teams.

My responsibilities included:

• Coordinating daily operations and overseeing transport activities
• Monitoring and reporting on office revenue and KPIs
• Conducting 1-on-1 meetings with employees for performance evaluations and motivation
• Managing office planning and optimizing staffing levels to ensure efficient operations.

• Ensured smooth operational flow by effectively managing shift schedules.
• Maintained high customer service standards to improve client satisfaction.
• Led team meetings to foster communication and improve work efficiency.
• Coordinated employee tasks to meet business objectives efficiently.
• Provided thorough training to new employees, enhancing their job competence quickly.