CATALINA MIRZAN
Machelen
Summary
Enthusiastic and motivated professional with over 10 years of experience in providing excellent customer service support. Demonstrating exceptional communication skills and making critical decisions. Adaptable with an ability to work independently or part of a team and developing opportunities that further establish organizational goals.
Overview
14
14
years of professional experience
Work History
Administrative Secretary
MG-MANSORY
03.2024 - Current
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Maintained accurate records of employee attendance, vacation days, sick leave, and overtime to facilitate payroll processing.
- Administrative tasks (billing process)
Administrative Secretary
TITAN GMA
12.2022 - 03.2024
- Responded to inquiries from callers seeking information.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Facilitated timely review of proposals, correspondence and documentation to achieve key strategic initiatives.
- Developed strong relationships with vendors to ensure timely delivery of supplies while effectively negotiating contracts for cost savings initiatives.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Maintained daily report documents, memos and invoices.
Front Desk Coordinator
EMILIO SANCHEZ ACADEMY
01.2019 - 01.2022
- Train, supervise and support office staff
- Prepare the offers according to customer needs
- Handle complaints and specific customers requests
- Manage billing/creating/upgrading and renewing customers contracts
- Assist HR and Finance with administrative tasks
- Handle various documents such as Custom documents, Health insurance management for customers
- Organize travel arrangements for customers
- Keep timely communication via multiple channels
- Manage employees working shifts
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Developed strong relationships with clientele, fostering loyalty and repeat business.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
Customer Service- Receptionist
Academia Sánchez-Casal
05.2014 - 01.2019
- Assisted customers in the selection of the products
- Managed a large volume of inbound and outbound calls, emails and chats with efficiency
- Handled customers complains and find solutions
- Organized several events on customers request
- Interacted within internal departments to gather information for solving customer enquiries
Customer Service
Jocs I Diversio S.L.
03.2011 - 05.2014
- Provided holistic customer service (price inquiries, substitute inquiries etc.)
- Resolved customer (internal and external) issues via phone and email in an efficient and timely manner
- Generated and analyzed reports of daily operations (i.e
- Shipments, orders and customer queries) to proactively prevent errors
- Contacted with the end customers but also distributors
- Supported online platform and chat used for sales process
- Handled various documents such as export documentation, packing lists and other specific documents
- Supported and provided cover for colleagues in the event of absence i.e
- Vacation, course attendance etc
Education
Bachelor of Public Administration -
“Dunarea de Jos” University, Faculty of Law
Skills
- Good Communication& Leadership Skills
- Time-management
- Multitasking and problem-solving
- Microsoft Office
- CRM,ERP
- Customer Support
- Customer Relationship Management
- Attention to detail
- Billing and invoicing
Languages
Romanian - Native proficiency
Advanced (C1)
English - Full professional proficiency
Advanced (C1)
Spanish - Full professional proficiency
Advanced (C1)
French
Advanced (C1)
Hobbies and Interests
Travelling, Sports, Volunteer work, Tourism
Timeline
Administrative Secretary
MG-MANSORY
03.2024 - Current
Administrative Secretary
TITAN GMA
12.2022 - 03.2024
Front Desk Coordinator
EMILIO SANCHEZ ACADEMY
01.2019 - 01.2022
Customer Service- Receptionist
Academia Sánchez-Casal
05.2014 - 01.2019
Customer Service
Jocs I Diversio S.L.
03.2011 - 05.2014
Bachelor of Public Administration -
“Dunarea de Jos” University, Faculty of Law
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