CAROLINA ALEGRIA
Antwerp
Summary
Dynamic professional specializing in accounts receivable management and customer relationship development. Demonstrated success in optimizing credit performance and enhancing customer satisfaction through effective negotiation and risk assessment. Strong team player with a commitment to continuous learning and tackling new challenges.
Overview
21
21
years of professional experience
Work History
Customer Services & Asset Specialist
Tosca
Schelle
11.2023 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Managed asset tracking and inventory control processes for efficient operations.
- Educated customers on product features and benefits during support interactions.
Customer Service Associate
Marken
Zaventem
06.2023 - 11.2023
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
SME business bank executive
Bank of Chili
01.2020 - 01.2023
- Sale of Personalized Financial Solutions through Loyalty, Monitoring
and Portfolio control. - Effective client service.
- Collaboration with brand platform in achieving Commercial and
Customer Service objectives. - Advised clients on financial solutions aligned with government and bank support programs during the COVID-19 crisis
Executive for private banking
Bank of Chile
Providencia
01.2017 - 05.2021
- Developed strategic initiatives to enhance customer engagement and satisfaction.
- Managed high-level client relationships to foster loyalty and retention.
- Analyzed market trends to inform business strategies and product offerings.
Bank executive Banca Select
Santander Bank
01.2014 - 01.2017
- Administer and manage client portfolio with the aim of placing new products linked to their segment.
- Provide a service of excellence in customer care to achieve loyalty and bonding.
- Generate new businesses and investments through commercial management.
- Maintain profitability in the portfolio through proper financial maintenance.
Programa Visa Working Holiday
Working Holiday Experience
Aukland
01.2013 - 01.2014
- Completed intensive 3-month English course alongside New Zealand Working Holiday experiences and global interactions
Representative Commercial Leasing
Komatsu Arrienda Chile S.A
01.2011 - 01.2013
- Negotiate, sell and close financial contracts.
- Generate commercial/financial solutions to large accounts considered within the Komatsu's parent company in Japan.
- Establish commercial relationships with clients by paying visits on regular basis.
- Highly experienced in both commercial and financial areas.
- Pro active with excellent social capacities always compliance oriented.
- Teamplayer well trained to work under pressure.
- Able to adapt to new environments and very eager to learn.
Commercial Assistent
Komatsu Arrienda Chile S.A
01.2010 - 01.2011
- Provide financial and sales reports to present to Komatsu's parent company.
- Working with SAP system.
- Assistance to the sales force in creation of purchase orders, leasing contracts and accounting of contracts.
- Control, entry and exclusion of equipment insured through leasing contracts.
Credit and Accounts Receivable Specialist
Arysta LifeScience
Santiago
01.2008 - 01.2010
- Managed client portfolio across Central, Southern, Northern, and Forestry regions to enhance service delivery.
- Analyzed credit lines and calculated provisions for doubtful accounts to mitigate financial risk.
- Monitored accounts receivable performance to align with corporate financial objectives.
- Negotiated directly with clients to optimize credit performance and improve repayment rates.
Credit and Accounts Receivable Specialist
Clorox Chile S.A
Santiago
01.2005 - 01.2008
- Analysis of accounts, managing of clients portfolio.
- Responsible for collection, analysis of credit lines, calculation of provision for uncollectible.
- Negotiate and visit clientele.
- Collaborated with sales teams to ensure accurate customer information.
- Assisted in reconciling accounts for month-end financial statements.
- Communicated with clients regarding outstanding payments regularly.
Education
Dutch Level 1, 2 And 3 - Dutch
Linguapolis University of Antwerpen
Antwerpen09-2022
Certificate Program in Finance And Investments -
Adolfo Ibáñez University (UAI)
Santiago04-2013
Intensive English -
Aspiring Language Institute
Auckland, Nueva Zelanda01.2013
Bachelor of Business Administration -
Universidad De Santiago De Chile
Santiago01.2008
Bachelor of Accounting And Auditing - Bachelor of Accounting And Auditing
Technological University of Chile INACAP
Santiago12-2002
Skills
- Accounts receivable management
- Credit control and risk assessment
- Collections and debt recovery
- Provision calculation and allowance for doubtful accounts
- Excel proficiency
- Account reconciliation
- Policy compliance
- Customer relationship management
- Negotiation skills
Languages
- Spanish: Native
- English: Intermediate
- Dutch: Pre-Intermediate / Basic
Personal Information
- Title: Bachelor in Business Administration
- Date of Birth: 07/26/1980
- Nationality: Chilean
Timeline
Customer Services & Asset Specialist
Tosca
11.2023 - Current
Customer Service Associate
Marken
06.2023 - 11.2023
SME business bank executive
Bank of Chili
01.2020 - 01.2023
Executive for private banking
Bank of Chile
01.2017 - 05.2021
Bank executive Banca Select
Santander Bank
01.2014 - 01.2017
Programa Visa Working Holiday
Working Holiday Experience
01.2013 - 01.2014
Representative Commercial Leasing
Komatsu Arrienda Chile S.A
01.2011 - 01.2013
Commercial Assistent
Komatsu Arrienda Chile S.A
01.2010 - 01.2011
Credit and Accounts Receivable Specialist
Arysta LifeScience
01.2008 - 01.2010
Credit and Accounts Receivable Specialist
Clorox Chile S.A
01.2005 - 01.2008
Dutch Level 1, 2 And 3 - Dutch
Linguapolis University of Antwerpen
Certificate Program in Finance And Investments -
Adolfo Ibáñez University (UAI)
Intensive English -
Aspiring Language Institute
Bachelor of Business Administration -
Universidad De Santiago De Chile
Bachelor of Accounting And Auditing - Bachelor of Accounting And Auditing
Technological University of Chile INACAP