Carla Mendonça

Restaurant Waiter

Tasca Jota

Lagos

04.2020 - 06.2022

Cultivated warm relationships with regular customers.
Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Explained menu items and suggested appropriate options for food allergy concerns.
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Bussed and reset tables to keep dining room and work areas clean.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Kept register accurate through correct billing, payment processing and cash management practices.
Applied comprehensive knowledge of wine and beer to increase daily beverage sales.
Answered customers' questions, recommended items and recorded order information.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Kept bar presentable and well-stocked to meet customer needs.
Polished glassware, bussed tables and removed debris to keep customer areas clean.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Implemented drink prep procedures that significantly reduced wasted stock.
Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Managed food resources, memorized orders and coordinated customer service.
Supervised server staff and simultaneously served personal section of tables.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Inspected dishes and utensils for cleanliness.
Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
Collaborated with chefs on menu changes, staffing needs and ways to improve overall restaurant functionality.

Summary

Overview

Work History

Restaurant Waiter

Education

High School Diploma -

Skills

Languages

Timeline

Restaurant Waiter

High School Diploma -

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