Bryan De Veylder
Antwerp
Summary
I am a driven and creative professional who thrives in dynamic environments. My strong work ethic, attention to detail and team-oriented mindset enable me to deliver high-quality results and continuously strive for improvement. With my passion for innovation and collaboration, I am ready to make a valuable contribution to your company.
Overview
6
6
years of professional experience
Work History
Functional Analyst
NSI IT Software & Services
Antwerp
12.2019 - Current
- Performed troubleshooting activities using debugging tools, log files and other diagnostic techniques.
- Provided guidance to users on how to utilize system features most effectively.
- Provided support in the resolution of complex technical issues related to software applications and systems infrastructure.
- Maintained detailed documentation of technical specifications, processes and project timelines.
- Conducted training sessions for end users on newly implemented systems and applications.
Guest Relations Supervisor
TUI
07.2018 - 12.2019
- Supervised front desk staff to ensure quality customer service.
- Analyzed customer feedback surveys and identified trends in customer experience ratings.
- Trained new team members on customer service best practices and protocols.
- Ensured all guest complaints were addressed in a timely manner.
Education
High School Diploma -
Godinne Boarding School
GodinneSkills
- Software testing
- SQL knowledge
- End-User Training
- User Acceptance Testing
- Technical Analysis
- Client Relations
- Adaptability and Flexibility
- Team Collaboration
- Relationship Building
- Attention to Detail
- Time Management
- Effective Communication
Languages
Dutch
First Language
French
Proficient (C2)
C2
English
Proficient (C2)
C2
Timeline
Functional Analyst
NSI IT Software & Services
12.2019 - Current
Guest Relations Supervisor
TUI
07.2018 - 12.2019
High School Diploma -
Godinne Boarding School
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