Bárbara Montserrat Morales
Summary
Developed strong customer service and organizational skills in fast-paced hospitality environment. Seeking to transition into new field where passion for learning about new cultures and languages can be advantageous .
Overview
7
7
years of professional experience
Work History
Hotel Front Desk Clerk
La Beltranja Hotel
08.2024 - 12.2024
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
VIP Host
Mohegan Sun Casino And Resort
12.2019 - 03.2020
- Managed reservation systems to optimize seating arrangements for VIP guests.
- Streamlined check-in processes, reducing wait times and enhancing guest experience.
- Collaborated with security staff to ensure safety and privacy for VIP guests.
Players' Club Representative
Mohegan Sun Casino And Resort
12.2017 - 03.2018
- Greet customers and create a good first impression
- Input data from guest's application into player tracking system
- Issue cards and explain program to all new club members
- Promote new club membership on the casino floor
- Assist casino marketing in events and promotions
Education
Travel Agent - Tourism
Loopian
Córdoba, Argentina03-2024
Skills
- Customer rapport
- Cultural awareness
- Tech tools: Microsoft Office package, Canva, AI for travel marketing
- Amadeus GDS (beginner level)
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Portuguese
Upper intermediate (B2)
French
Intermediate (B1)
Arabic
Beginner (A1)
Timeline
Hotel Front Desk Clerk
La Beltranja Hotel
08.2024 - 12.2024
VIP Host
Mohegan Sun Casino And Resort
12.2019 - 03.2020
Players' Club Representative
Mohegan Sun Casino And Resort
12.2017 - 03.2018
Travel Agent - Tourism
Loopian
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