Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

BÁRBARA VICENTE

Evere

Summary

Self-motivated professional with efficiency-driven approach to handling administrative and filing needs. Highly organized detail-oriented and empathetic to customer needs. Good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and problem-solving abilities.

Well-versed in developing and implementing effective sales strategies to maximize profits.

Overview

3
3
years of professional experience

Work History

Front Office Agent

BT Transfers
06.2023 - Current
  • Acted as subject matter expert for Payment Operations, providing guidance and support to colleagues and cross-functional partners on best practices and procedures.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained compliance with industry regulations, ensuring smooth payment operations and reducing risk of fraudulent transactions.

Assistant Visual Merchandiser

Sacoor Brothers
01.2023 - 10.2023
  • Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Assisted in merchandising budget planning by monitoring expenses closely against revenues generated monthly.
  • Conducted weekly walk-throughs with store manager to discuss interior visual displays and store window presentation.
  • Arranged consistent shelves, bins, and racks at three locations by following established planograms.

Operations Coordinator

Sacoor Brothers
01.2021 - 01.2023
  • Handled customer inquiries, complaints, and returns professionally, ensuring positive experience for all clients.
  • Developed strong client relationships for repeat business and increased referrals.
  • Analyzed customer feedback to identify areas for improvement in service delivery.
  • Trained new associates in successful sales and performance strategies.
  • Collaborated with area managers to evaluate needs and optimize operational plans.

Sales Assistant

Sacoor Brothers
06.2021 - 12.2021
  • Boosted store revenue through upselling and cross-selling techniques maintaining a high level of customer service.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Collaborated with team members to achieve a cohesive and efficient store results.
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma -

Escola Secundária Romeu Correia
Almada, Portugal
05.2017

Skills

  • Methodical and quick acquisition of knowledge
  • Dynamism and proactivity in the work environment
  • Good interpersonal relationship
  • Multitasking proficiency
  • Cash handling expertise
  • Retail experience in accounting and management
  • Sales and customer service experience
  • Scheduling and calendar management
  • Strong Problem Solver

Languages

Spanish
Upper intermediate (B2)
French
Elementary (A2)
English
Advanced (C1)
Portuguese
Bilingual or Proficient (C2)

Timeline

Front Office Agent

BT Transfers
06.2023 - Current

Assistant Visual Merchandiser

Sacoor Brothers
01.2023 - 10.2023

Sales Assistant

Sacoor Brothers
06.2021 - 12.2021

Operations Coordinator

Sacoor Brothers
01.2021 - 01.2023

High School Diploma -

Escola Secundária Romeu Correia

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