BOUCHAIB BAFDILI

• Associative commitment, Momber Executive at 'La renaissance' association since 2014-03-01
• Sports activities, Football, Squash
• Travel
• Spending time with family

Recommendation Letter

To Whom It May Concern,

I am pleased to provide this recommendation for Bouchaib Bafdili, who worked as a Team Leader in our Customer Services department. During his time in this role,Bouchaib consistently demonstrated strong operational focus, leadership skills, and a results-driven mindset, all of which had a positive impact on the team.

Bouchaib took a proactive and hands-on approach to managing his team of frontline customer service advisors, maintaining close oversight of performance metrics, and ensuring that any potential challenges were identified and addressed. Thanks to his quick decision-making and focus on preventing backlogs, the team maintained high levels of productivity and successfully met our operational targets even in dynamic and high-pressure periods.

In addition to his operational strengths, Bouchaib built strong, positive relationships within his team and across the department. His ability to foster collaboration and maintain open communication contributed to a supportive and results-oriented environment, where team members felt both guided and empowered.

What sets Bouchaib apart is his varied experience across both retail and online business environments, giving him a broad perspective and the ability to adapt his leadership approach to different operational needs and customer expectations. This versatility allowed him to bring valuable insights and solutions to our processes, contributing to both the team's performance and our continuous improvement efforts.

I recommend Bocuhaib as a dedicated, results-oriented, and collaborative leader who would be a valuable asset to any organization. Please do not hesitate to contact me if you require further information.

Sincerely,

Sonya Ilieva
Head of Customer Services Operations
Just Eat Takeaway.com
sonya.ilieva@justeattakeaway.com