Open To Work
Hi, I’m
Birsen Aliev
Work Preference
Summary
Detail-oriented Administrative Support Professional experienced in cross-cultural communication and document translation, facilitating collaboration and conflict resolution. Results-driven Selling Agent achieved productivity and efficiency in client relationship management through strong communication and problem-solving skills. Focused on delivering exceptional service while consistently meeting sales targets and adapting to customer needs.
Overview
4
Languages
4
years of post-secondary education
12
years of professional experience
Work History
Freelance Bruxelles
Administrative help and accompanying
08.2025 - Current
Job overview
- Prioritized and organized tasks to efficiently accomplish service goals.
- Translated documents and materials for diverse clients across various industries.
- Interpreted spoken communication during meetings and conferences with clarity.
- Conducted research on industry-specific terminology to enhance translations.
- Provided language support for client presentations and training sessions.
- Translated documents from French to Bulgarian , Turkish, Serbian and vice versa for various clients.
Foyer ASBLMolenbeek
Intercultural Mediator
11.2023 - 08.2025
Job overview
- Organized intercultural workshops to promote awareness and understanding.
- Mediated conflicts and misunderstandings using active listening techniques.
- Facilitated communication between diverse cultural groups in community settings.
- Collaborated with local organizations to enhance cross-cultural initiatives.
- Researched best practices in intercultural mediation to inform program development.
- Oral translation for official services: schools, city administration,child and family care and support services
- Helping foreigners with administrative document
- Organized meetings and prepared agendas, ensuring effective communication among stakeholders.
- Facilitated onboarding processes for new employees, providing necessary training materials.
- Supported project coordination by preparing reports and maintaining project timelines.
- Provided administrative support to various departments within the organization.
- Provided assistance during special projects or events as needed.
- Ordered office supplies as needed to maintain adequate inventory levels.
Shop number 7Anderlecht
Food and Beverage Cashier
05.2023 - 11.2023
Job overview
- Provided superior customer service by greeting customers, responding to inquiries, and resolving complaints in a timely manner.
- Processed customer transactions efficiently and accurately at Shop number 7.
- Managed cash register operations while ensuring proper cash handling procedures.
- Assisted customers with menu selections and provided recommendations when needed.
- Maintained cleanliness and organization of the service area throughout shifts.
- Verified inventory levels of food and beverages for optimal stock management.
- Followed health and safety guidelines to ensure a safe dining environment for customers.
Freelance Bruxelles
Oral translation
06.2022 - 05.2023
Job overview
- Translated documents across various subjects and languages for diverse clients.
- Delivered translation services to clients.
- Facilitated communication for people with limited language proficiency.
- Collaborated with clients to understand project requirements and expectations.
- Maintained terminology databases to ensure uniform language use across projects.
- Conducted research on cultural context to improve translation quality and relevance.
- Prioritized and organized tasks to efficiently accomplish service goals.
Exki SAZaventem Airport
Production and sales agents
01.2018 - 06.2022
Job overview
- Continuously met sales goals via strategic prospecting.
- Collaborated with team members to execute promotional events and marketing strategies.
- Managed inventory levels to ensure product availability and timely restocking.
- Actively working on production: breads, sandwiches, salads and soups and other hot and cold foods.
- Prepare and opening the restaurant for selling.
- Maintained store appearance and organization to create an inviting environment for customers.
Freelance Bruxelles
Selling Agent
01.2015 - 12.2016
Job overview
- Increased personal revenue by completing multiple sales by B2B, B2C, telephone, street encounter, prospecting.
- Built strong relationships with clients to understand their needs and preferences.
- Presented products effectively to clients, demonstrating features and benefits.
- Negotiated contracts and terms to finalize sales agreements with the society that I represent
- Conducted market research to identify potential leads and sales opportunities.
- Collaborated with marketing teams to create promotional materials and campaigns.
- Maintained current knowledge of the company's products, services, promotions, and pricing.
- Worked with other team members to ensure customer satisfaction.
- Participated in training sessions designed to enhance selling techniques as well as product knowledge.
- Processed payments using a variety of methods such as cash, credit cards, checks, money orders.
Education
St Ciryl And St Methodius University of Veliko Turnovo Veliko Tarnovo, Bulgarie
Associate of Science from Primary Schools Teacher And Roma Language
09.2006 - 06.2010
Skills
- Document translation
- Interpretive services
- Cross-cultural communication
- Conflict mediation
- Active listening
- Administrative support
- Time management
- Team collaboration
- Detail orientation
- Service excellence
- Client relationship management
- Client retention
- Prospecting for clients
- Sales presentation
- File management
- Inventory management
- Multitasking
- Fluent in language
- Microsoft Office
- Microsoft Word
- Self-direction
- Adaptability
- Calm under pressure
Languages
English
Advanced (C1)
C1
French
Advanced (C1)
C1
Bulgarian, Turkish
First Language
Serbian
Intermediate (B1)
B1
Timeline
Administrative help and accompanying
Freelance
08.2025 - Current
Intercultural Mediator
Foyer ASBL
11.2023 - 08.2025
Food and Beverage Cashier
Shop number 7
05.2023 - 11.2023
Oral translation
Freelance
06.2022 - 05.2023
Production and sales agents
Exki SA
01.2018 - 06.2022
Selling Agent
Freelance
01.2015 - 12.2016
St Ciryl And St Methodius University of Veliko Turnovo
Associate of Science from Primary Schools Teacher And Roma Language
09.2006 - 06.2010