Profil professionnel
Vue d'ensemble
Expérience
Formation
Compétences
ACHIEVEMENTS
Certificats
Informations complémentaires
Languages
Chronologie
Generic

Bilal Zanu

Senior Logistics Operations Specialist
Brussels

Profil professionnel

Results-driven Logistics and Customer Solutions professional with more than 10 years of experience in supply chain operations, customer service excellence, transportation management, and team leadership. Proven track record of optimizing operational efficiency, improving customer satisfaction, leading cross-functional projects, and delivering data-driven business solutions. Skilled in stakeholder management, process optimization, problem-solving, and continuous improvement methodologies.

Vue d'ensemble

5
5
Languages
1
1
Certification
10
10
years of post-secondary education
5
5
years of professional experience

Expérience

Logistics Operations Analyst & Customer Solutions

Nestle
Brussels
2018.03
  • Developed and implemented operational improvement initiatives that reduced processing delays and increased service efficiency.
  • Resolved discrepancies in orders, shipments, and returns using strong problem-solving skills.
  • Collaborated with various departments to ensure efficient processing of customer orders.
  • Established task priorities, scheduled work assignments, and provided guidance to ensure resource availability.
  • Managed projects, including the provision and analysis of technical data.

Coffee Specialist Team Leader

Nespresso
Brussels
2015.09 - 2018.03
  • Guided the team on best practices for efficient and accurate task completion.
  • Delegated tasks based on project requirements and team members' strengths.
  • Created clear roles and responsibilities for team members to enhance performance.
  • Coached individuals to develop both technical knowledge and soft skills.
  • Identified operational inefficiencies and recommended improvements.

Team Leader

MAPFRE
2014.06 - 2015.08
  • Mentored team members to ensure successful performance and optimal results.
  • Delegated tasks according to project requirements and individual strengths.
  • Trained the team in effective communication and interpersonal skills.
  • Maintained regular interaction with senior management to assess goal achievement.

Peer Collaborator

ERGO
Brussels
2013.06 - 2014.06
  • Identified potential customers and negotiated deals effectively.
  • Responded promptly to customer needs and resolved issues.

Formation

High School Diploma - IT

KTA Zavelenberg
Brussels
2003.09 - 2009.06

Office Management -

Erasmushogeschool
Brussels
2009.09 - 2014.06

Compétences

  • Customer Solutions Management

  • Supply Chain Operations

  • Logistics Coordination

  • Process Improvement

  • Performance Analysis

  • Stakeholder Management

  • Data Analytics

  • Root Cause Analysis

  • Project Coordination

  • Team Leadership

  • Continuous Improvement

  • SAP

  • Microsoft Excel Advanced

  • Power BI

  • Microsoft Dynamics

  • KPI Monitoring

ACHIEVEMENTS

  • Led operational improvements within Nestlé Customer Solutions.
  • Managed cross-functional collaborations between logistics, planning, and customer service teams.
  • Successfully coached and developed team members into higher-performing contributors.
  • Contributed to service quality improvements and customer satisfaction initiatives.
  • Identified process inefficiencies and implemented corrective actions.

Certificats

  • Inbound Sales Certification
  • Sales Management Certification
  • Sales Enablement Certification
  • Frictionless Sales Certification

Informations complémentaires

  • Travelling
  • Fitness
  • Cooking

Languages

English
Dutch
Arabic
French
Spanish

Chronologie

Logistics Operations Analyst & Customer Solutions

Nestle
2018.03

Coffee Specialist Team Leader

Nespresso
2015.09 - 2018.03

Team Leader

MAPFRE
2014.06 - 2015.08

Peer Collaborator

ERGO
2013.06 - 2014.06

Office Management -

Erasmushogeschool
2009.09 - 2014.06

High School Diploma - IT

KTA Zavelenberg
2003.09 - 2009.06

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CRÉER MON PROFIL
Bilal ZanuSenior Logistics Operations Specialist