Benoit Ndjiki Atangana

Experienced Product Quality Assistant and After-Sales Specialist with a strong background in agricultural machinery parts, product data management, and supplier/customer relations. Over 7 years of experience supporting product lifecycle management, technical content optimization, and international supply chain coordination. Skilled in ERP systems, OEM reference matching, and cross-functional communication. Known for a detail-oriented approach, autonomous work ethic, and a strong customer-focused mindset.

Actively seeking a new challenge in a role related to product content management, technical support, product lifecycle, internal sales,external sales advisor or product purchaser within the machinery and industrial sector.

Throughout my career, I have contributed to several impactful improvements in product quality, data accuracy, and operational efficiency, especially in the agricultural machinery sector. Here are a few key accomplishments:

• Improved Product Data Accuracy:

  At Bepco Parts (TVH Group), I successfully led a product data enhancement initiative that improved the accuracy of OEM references and technical specifications across hundreds of machinery parts. This resulted in a noticeable reduction in ordering errors and customer complaints.

• Optimized Complaint Handling Process:

  I co-developed a standardized claims process in coordination with our international subsidiaries and suppliers. This helped reduce resolution time for after-sales claims and strengthened customer trust.

• Strategic Inventory Coordination:

  I initiated and managed an alert stock system for high-demand or high-risk components. This directly contributed to reducing stock-outs and improving service reliability.

• Cross-Functional Collaboration:

  I served as a link between quality, sales, and product teams to ensure consistent technical content across platforms, helping customers confidently find the right parts online.

• Continuous Improvement Projects:

  I participated in lifecycle management projects and supported product classification reviews to streamline internal product navigation and improve customer experience on digital platforms.

These accomplishments reflect my ability to work autonomously, communicate across departments, and deliver improvements that benefit both internal operations and the end customer.

Outside of work, I engage in several activities that keep me balanced, curious, and motivated to grow—both personally and professionally:

• Cooking: I enjoy experimenting with international recipes. Cooking fuels my creativity and attention to detail, qualities I bring into my professional life as well.
• Music: I'm passionate about music and listen to a wide variety of genres. It helps me focus, relax, and stay inspired.
• Hiking & Walking: I regularly go hiking and enjoy long walks. Walking helps me clear my mind, stay fit, and often sparks new ideas. It's also a great way to reflect and regain focus.
• Cultural travel: Exploring new cultures and environments broadens my worldview and strengthens my adaptability—especially valuable in international team settings.
• Technical reading: I like to read about machinery, product innovation, and technical problem-solving, helping me stay up to date in my field.
• Personal development: I dedicate time to learning—through books, podcasts, or courses—on topics like leadership, communication, and efficiency.

These interests shape who I am: someone who is curious, open-minded, and committed to growth—both on and off the job.