BEENA MEHTA
Customer Care
ANTWERPEN,Belgium
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Tele Marketing industry in India. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialized in quality, speed and process optimization.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Call Center Customer Service Representative
Suazio
ANTWERPEN, BE
09.2009 - 04.2012
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Maintained and managed customer files and databases.
- Addressed customer account discrepancies and concerns.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Sought out extra training opportunities to enhance customer relationship management abilities.
Office Administrator
Anderso Shaw
London, United Kingdom
09.2004 - 05.2008
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Interacted with customers by phone, email or in-person to provide information.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Edited documents to improve accuracy of language, flow and readability.
- Assisted with coordination and hosting of company events.
- Produced high-quality communications for internal and external use.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Trained new employees on administrative procedures, company policies and performance standards.
Education
Bachelors - COMMERCE AND ACCOUNTS
Nav Gujarat University
Ahmedabad, Gujarat, India 04.1997 - 04.2000
Diploma Is Sales & Marketing -
NATIONAL INSTITUTE OF SALES & MARKETING
Ahmedabad, Gujarat, India 07.2000 - 04.2002
Skills
Multi-line phone talent
undefinedTimeline
Call Center Customer Service Representative
Suazio
09.2009 - 04.2012
Office Administrator
Anderso Shaw
09.2004 - 05.2008
Diploma Is Sales & Marketing -
NATIONAL INSTITUTE OF SALES & MARKETING
07.2000 - 04.2002
Bachelors - COMMERCE AND ACCOUNTS
Nav Gujarat University
04.1997 - 04.2000
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