Opeyemi Ogunsan
Berlin
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Shopper
Cichon Picnic
Ludwigsfelde, Germany
04.2024 - 06.2024
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Demonstrated speed and accuracy in order item selection.
- Verified each item matched order sheet's description.
- Supported colleagues during peak periods by stepping in to assist with various tasks as needed.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
Sortation Associate
Amazon
Berlin
11.2023 - 02.2024
- Maintained a safe work environment through proper handling of packages and equipment.
- Increased productivity by working collaboratively with team members to meet deadlines.
- Enhanced efficiency by sorting and organizing packages according to destination codes.
- Operated a wide variety of sorting and scanning equipment, including conveyor belts, scanners, and RFID readers.
- Maintained safety protocols to ensure a safe working environment for all associates.
- Utilized advanced scanning and labeling techniques to efficiently process packages for accurate routing and timely delivery.
- Efficiently scanned, labeled, and sorted packages for precise routing and on-time delivery.
COMMUNICATION EXECUTIVE
Entefrica
Nigeria
02.2018 - 08.2018
- Streamlined internal communication processes for increased efficiency and employee engagement.
- Spearheaded social media campaigns to boost online presence and drive website traffic.
- Conducted regular competitor analysis to stay informed about industry trends and adjust communication strategies accordingly.
- Established a proactive public relations approach that resulted in increased positive exposure for the organization.
- Enhanced brand visibility by developing and implementing comprehensive communication strategies.
- Assisted in rebranding efforts by collaborating closely with graphic designers on visual elements consistent with new brand guidelines.
- Analyzed campaign performance data to inform future strategy adjustments and improvements.
Customer Service Representative
Adeyemi Property Nigeria
Nigeria
09.2016 - 09.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed and maintained relationships with customers, resulting in a 20% increase in sales.
- Collaborated with cross-functional teams to resolve customer issues, resulting in a 15% reduction in customer escalations.
- Client Relationship Management: Fostered strong relationships with clients, addressing their needs and concerns promptly, which led to repeat business and referrals.
- Negotiated lease terms and conditions with clients to meet company goals while ensuring client satisfaction.
- Worked closely with sales, maintenance, and legal teams to streamline processes and improve overall service delivery.
- Prepared and managed paperwork for lease agreements, property maintenance, and client interactions, ensuring accuracy and compliance with company policies.
Elementary and Secondary School Teacher
Mandatory National Youth Service Commission (NYSC)
Nigeria
10.2015 - 08.2016
- Established and sustained a positive, interactive learning environment, encouraging active participation and collaboration among students.
- Developed and implemented a differentiated instruction approach that resulted in improved student engagement and learning outcomes
- Employed a range of assessment techniques to monitor student progress, identify areas for improvement, and adapt teaching methods for optimal student learning.
- Significantly improved student performance and critical thinking skills in government-related topics by promoting interactive discussions and practical case studies.
Education
Master of Science - Global Business Management
Krok University
07.2020
Bachelor of Science - International Relations
Achievers University
08.2015
High School Diploma -
Bejide Memorial College
07.2006
Skills
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Product and service knowledge
- Sales Presentations
- Customer Retention
- Client Service
- Customer Needs Assessment
- Customer Success Management
- Lead prospecting
- Cold-calling
- Business Development
- CRM proficiency
- Records Management
- Call center experience
- Microsoft Office
Languages
English
Native language
German
Beginner
A1
Timeline
Shopper
Cichon Picnic
04.2024 - 06.2024
Sortation Associate
Amazon
11.2023 - 02.2024
COMMUNICATION EXECUTIVE
Entefrica
02.2018 - 08.2018
Customer Service Representative
Adeyemi Property Nigeria
09.2016 - 09.2017
Elementary and Secondary School Teacher
Mandatory National Youth Service Commission (NYSC)
10.2015 - 08.2016
Master of Science - Global Business Management
Krok University
Bachelor of Science - International Relations
Achievers University
High School Diploma -
Bejide Memorial College
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