BADR EL YAHMIDI
Ixelles
Summary
Accomplished Technical Client Services professional with a proven track record at Euroclear Bank, excelling in client relationship management and project delivery. Leveraged effective team leadership and communication skills to enhance customer service excellence, achieving significant client satisfaction. Expert in navigating complex streams and ensuring quality assurance in high-stakes environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technical Client Services
Euroclear Bank
Brussels
08.2019 - 12.2023
- Technical Client Services, Complex Streams, Watch Duty
- Promoted & Relocated from Dubai's Rep office to the headquarters in Brussels
- Same as the below but managing all Euroclear clients instead of just MEA clients
Technical Account Manager MEA
Euroclear Bank
Dubai
12.2013 - 08.2019
- Served as primary liaison for major B2B clients
- Conducted research and analysis on Euroclear clients, leading to the identification of key issues and actionable insights
- Developed customer relationships through scheduled presentations and visits
- Directed team efforts for efficient contract delivery
- Ensured seamless process execution
- Oversaw and managed multiple projects with tight deadlines, ensuring timely delivery of solutions to client challenges
- Directed testing phases ensuring quality standards were met
- Mentored, trained and supervised new team members
- Consistently reported on current activities through detailed presentations for the Dubai office
Functional Consultant
Digimind
Rabat
05.2012 - 10.2012
- Utilized social listening tools to assess online presence and sentiment of Digimind's clients
- Safeguarded brand reputation through consumer insights
Education
MBA - Executive Master's in Business Administration, Design & Deliver Exceptional Services, Transforming Businesses for Sustainability
Hec Paris
Paris, France09.2024
BBA - Bachelor of Business Administration, Marketing & Communication
IIHEM
Rabat, Morocco06.2011
Skills
- Client Relationship Management
- Project Management
- Effective Team Leadership
- Training and mentoring
- Communication Skills
- Inter-department collaboration
- Quality Assurance
- Customer service excellence
Certification
- Transforming Business for Sustainability 2, Hec Paris, 07/24
- Transforming Business for Sustainability 1, Fundação Dom Cabral Brazil, 04/24
- Design & Deliver Exceptional Services 2, Singapore MNG University, 10/22
- Design & Deliver Exceptional Services 1, Hec Paris, 07/22
- Managing Teams & Driving Collective Efficiency, Hec Paris, 06/22
- Financial Markets, Yale University, 05/20
Languages
- Arabic, First Language
- English, C2 Proficient
- French, C2 Proficient
- Spanish, B1 Intermediate
Timeline
Technical Client Services
Euroclear Bank
08.2019 - 12.2023
Technical Account Manager MEA
Euroclear Bank
12.2013 - 08.2019
Functional Consultant
Digimind
05.2012 - 10.2012
- Transforming Business for Sustainability 2, Hec Paris, 07/24
- Transforming Business for Sustainability 1, Fundação Dom Cabral Brazil, 04/24
- Design & Deliver Exceptional Services 2, Singapore MNG University, 10/22
- Design & Deliver Exceptional Services 1, Hec Paris, 07/22
- Managing Teams & Driving Collective Efficiency, Hec Paris, 06/22
- Financial Markets, Yale University, 05/20
MBA - Executive Master's in Business Administration, Design & Deliver Exceptional Services, Transforming Businesses for Sustainability
Hec Paris
BBA - Bachelor of Business Administration, Marketing & Communication
IIHEM
Similar Profiles
Bhargav BujarbaruahBhargav Bujarbaruah
Credit Officer – Credit Officer, Associate Manager at Euroclear BankCredit Officer – Credit Officer, Associate Manager at Euroclear Bank
Kin Fan, Kevin LIKin Fan, Kevin LI
Operation Analyst at Euroclear BankOperation Analyst at Euroclear Bank
Arina TertychnaiaArina Tertychnaia
Banking Operations Specialist at Euroclear BankBanking Operations Specialist at Euroclear Bank