Azze Larab Bensdira
Operations Duty Manager
Agadir
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
12
12
Certifications
Work History
Hotel Duty Manager
Hyatt Regency Taghazout
08.2023 - Current
- Maintained high standards of cleanliness throughout the property, conducting regular inspections to ensure compliance with health and safety regulations.
- Addressed employee concerns proactively through open communication channels, fostering a positive work environment within the hotel team.
- Managed guest feedback effectively, promptly addressing any negative comments and highlighting positive reviews to motivate staff and maintain a high level of customer satisfaction.
- Streamlined hotel operations by effectively managing front desk, housekeeping, and maintenance staff.
- Guaranteed timely check-ins and check-outs by implementing efficient front desk processes and procedures.
- Served as a liaison between various departments within the hotel, ensuring smooth operational flow across all areas of responsibility.
- Provided personalized attention to VIP guests, ensuring their needs were met beyond expectations during their stay at the hotel.
- Reduced guest complaints by ensuring strict adherence to hotel policies and procedures.
Operations Manager for "Meet&Assist" and Pearl Lounge services (Acting)
Menzies Group
1 2021 - 07.2023
- Lead, motivate, and support a large team of 09 stations within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution
- Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
- Work closely with training and quality departments to make sure activities remain compliant
- Oversee materials and inventory management
- Conduct budget reviews and report cost plans to upper management.
Station Manager for "Meet&Assist" and Pearl Lounge Operations
National Aviation Services (NAS)
06.2019 - 12.2020
- Managed more than 200 attendances on daily basis, including "Meet & Assist" and 2 VIP Lounges
- Led, motivated, developed and guided a team of 40 Customer Service Agents
- Ensured that all employees' performance is up to set standards
- Monitored catering orders on daily basis
- Ensured that health and safety standards are met.
Manager Airport Operations
Etihad Airways, Ground Services
10.2014 - 04.2019
- Run a team of 150 Guest Service Agent including 10 supervisors on daily basis
- Managed more 1200 flights on monthly basis by insuring safety and security regulations and on time performance objective are met
- Participated in cost reduction during disruption periods through effective operations management and cost initiatives
- Dedicated to bettering the guest experience with reliable service education, timely assistance, helpful feedback and respectful conflict management response
- Over looked after 5 airport lounges at Abu Dhabi International Airport.
Cabin Manager
Etihad Airways, Inflight Services
09.2005 - 09.2014
- Operated on several types of aircraft: Air Bus A330/200, A330/300, A380; Boing 777/200, 777/300
- Ensured all guests' needs and expectations are met throughout the flight
- Informed the pilot of potentially hazardous conditions.
Assistant Outlet Manager
Grand Hyatt, Al Nakheel Coffe Shop
05.2004 - 07.2005
- Projected the business levels and rescheduled both material and manpower resources accordingly
- Attended daily briefings with higher management to discuss operation aspects
- Ensured that the outlet complies with sanitation and safety standards maintained for guests and associates
- Looked after day to day outlet activities
- Forecasted future business and planning for the same.
Event Organizer
Grand Hyatt, Banquet Service, Food&Beverage Department
02.2003 - 05.2004
- Managed a team of 200 banquet waiters to achieve successful and flawless events
- Provided strong leadership role for the service team to ensure event preparations were completed on schedule and according to Grand Hyatt's standards
- Created overall comfortable and inviting environment for the guests to ensure return business and contact referrals
- Continuously aware of, and responsive to all guests concerns, complaints and requests.
Education
Leadership & Management Diploma -
Harvard Business Publishing
12.2019 - 05.2020
Leadership & Management Diploma Program in Airline Customer Service - undefined
IATA
12.2019 - 05.2020
Diploma of Cabin Crew Certificate - undefined
INFOHAS Institute
09.2000 - 05.2002
Skills
Ability to work effectively in any high stress environment
Strong Communication Skills (Verbal&Written)
Management Forecasting and Planning
Team Building and Leadership
Procedure amendment
Certification
Aviation Security Training
Skype
live:sheikh_azzelarab
Personal Information
Date of Birth: 05/10/79
Languages
Arabic
English
French
Timeline
Hotel Duty Manager
Hyatt Regency Taghazout
08.2023 - Current
Leadership & Management Diploma -
Harvard Business Publishing
12.2019 - 05.2020
Leadership & Management Diploma Program in Airline Customer Service - undefined
IATA
12.2019 - 05.2020
Station Manager for "Meet&Assist" and Pearl Lounge Operations
National Aviation Services (NAS)
06.2019 - 12.2020
Manager Airport Operations
Etihad Airways, Ground Services
10.2014 - 04.2019
Cabin Manager
Etihad Airways, Inflight Services
09.2005 - 09.2014
Assistant Outlet Manager
Grand Hyatt, Al Nakheel Coffe Shop
05.2004 - 07.2005
Event Organizer
Grand Hyatt, Banquet Service, Food&Beverage Department
02.2003 - 05.2004
Diploma of Cabin Crew Certificate - undefined
INFOHAS Institute
09.2000 - 05.2002
Operations Manager for "Meet&Assist" and Pearl Lounge services (Acting)
Menzies Group
1 2021 - 07.2023
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