PowerShell
Axel Raeves
Microsoft 365 Collaboration & Service Delivery Consultant
Antwerp
Summary
Dynamic Business Innovation Consultant with a proven track record at Spikes, enhancing client success through strategic Microsoft 365 implementations and agile methodologies. Excelled in fostering robust client relationships and leading cross-functional teams, achieving significant process improvements and operational efficiency. Skilled in problem-solving and effective communication, driving digital transformation and continuous improvement across various roles.
Overview
9
9
years of professional experience
1
1
Certification
4
4
Languages
Work History
Business Innovation Consultant
Spikes
Antwerp
07.2018 - Current
- Led cross-functional collaboration and client relationship management to deliver comprehensive Microsoft 365 solutions, driving digital transformation and maintaining high engagement throughout the consulting process.
- Conducted strategic needs assessments and established measurable goals aligned with client growth objectives, enhancing workflows and productivity through innovative strategies using SharePoint, Teams, and Power Platform.
- Enhanced collaboration by implementing advanced communication solutions within Microsoft Teams and providing customized training programs, improving staff capabilities in digital collaboration and process automation.
- Applied agile methodologies to optimize project delivery timelines, increasing team productivity and efficiency while engaging stakeholders with clear objectives and actionable recommendations.
- Streamlined organizational processes by modernizing outdated procedures with Microsoft 365 solutions and coordinating with external partners to create holistic, tailored offerings that meet clients' operational needs.
Service Manager
Spikes
Antwerp
11.2023 - 08.2024
- Improved service quality by addressing client concerns promptly, gathering feedback, and implementing targeted strategies, which boosted satisfaction and deepened client trust.
- Onboarded new clients, establishing long-term loyalty through consistent service excellence, with many clients remaining satisfied for over four years.
- Resolved escalated issues effectively, transforming challenges into opportunities for continued client engagement.
- Engaged regularly with clients to understand evolving needs, developing solutions that balanced practicality with high standards.
- Led cross-functional teams and coordinated with departments to complete projects on time and within budget, reinforcing seamless service delivery.
- Monitored team performance against SLAs and provided ongoing training to maintain exceptional service standards.
Customer Success Manager
Spikes
01.2020 - 11.2023
- Achieved measurable customer success and provided monthly reporting to ensure visibility into progress, challenges, and results.
- Oversaw digital transformation initiatives as an external IT manager (CIO-as-a-service), managing third-party vendors to ensure alignment with client goals.
- Conducted workshops and training sessions with key stakeholders to maximize ROI on Microsoft 365 and other digital products, enhancing adoption and utilization.
- Acted as a trusted advisor to clients, guiding their strategic use of technology to support long-term success and improve operational efficiency.
Business Development Representative
EVBox
11.2017 - 06.2018
- Built and managed a strong sales pipeline through cold outreach, networking, and targeted campaigns, expanding EVBOX's client base and identifying high-potential opportunities.
- Leveraged Salesforce to manage accounts and leads, implementing CRM processes that streamlined workflows and increased team efficiency.
- Collaborated closely with marketing to align campaigns with market research, staying current on industry trends to drive effective lead generation and client engagement.
Account Manager
Testas (MCB Group)
03.2016 - 11.2017
- Managed a portfolio of 120 active clients, strengthening a market-leading position in aluminum semi-finished products.
- Oversaw a range of responsibilities, from prospecting to invoicing, ensuring seamless client service.
- Strengthened negotiation skills through direct engagement with clients and suppliers, driving favorable outcomes for all parties.
Education
Bachelor in Law - Law
Vrije Universiteit Brussel
Brussels, Belgium 04.2001 -
Economics & Modern Languages -
Sint-Jan Berchmanscollege
Malle, Belgium 04.2001 -
Latin -
Vita & Pax College
Schoten, Belgium 04.2001 -
Skills
Problem-Solving
Excellent Communication
Teamwork and Collaboration
Change Management
Process Improvement
Continuous Improvement
Team Leadership & Development
Best Practices Implementation
Requirements Gathering
Requirements Gathering
Microsoft 365
Microsoft 365
Software
SharePoint
Microsoft 365 Administration
Webflow
Copilot
Microsoft 365 Apps
Microsoft Purview
Certification
SC-400
Interests
Music
Cooking
Endurance Sports
Hiking
Travelling
Art
Webdesign
Marketing
Timeline
SC-400
07-2024
Service Manager
Spikes
11.2023 - 08.2024
Customer Success Manager
Spikes
01.2020 - 11.2023
Business Innovation Consultant
Spikes
07.2018 - Current
Business Development Representative
EVBox
11.2017 - 06.2018
Account Manager
Testas (MCB Group)
03.2016 - 11.2017
Bachelor in Law - Law
Vrije Universiteit Brussel
04.2001 -
Economics & Modern Languages -
Sint-Jan Berchmanscollege
04.2001 -
Latin -
Vita & Pax College
04.2001 -
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