Astrid VANHOOREN

QRIT (Quick Response IT) is a methodology created based on VPS QRQC (Volvo Production System Quick Response Quality Control). The main goal is to drive continuous improvement on what really matters for Volvo. It means focusing on problems that are creating losses and waste for the business.

• Facilitated problem solving meetings with cross-functional teams to improve performance efficiency.
• Developed action plans for continuous improvement projects involving multiple departments.
• Analyzed current processes and created recommendations for improvement based on results, and based on benchmarking.
• Identified root causes of operational issues through data analysis and value stream mapping.
• Conducted regular Kaizen events with staff members to identify potential process improvements.

• Established performance metrics to monitor progress towards organizational goals.
• Served as an intermediary between internal departments regarding sensitive topics brought before the board.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Completed day-to-day duties accurately and efficiently.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Assisted with customer requests and answered questions to improve satisfaction.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Worked with cross-functional teams to achieve goals.

• Formulated reports based on collected data, highlighting key insights and recommendations.
• Created presentations summarizing findings from market research projects for senior management review.
• Conducted surveys and focus groups to collect data from customers and evaluate their satisfaction with products and services.
• Monitored competitors' activities to stay ahead in the market.
• Maintained an up-to-date database of customer records for future reference.
• Completed day-to-day duties accurately and efficiently.

• Set up equipment for employee use, performing or properly installing cables, operating systems or software.
• Maintained up-to-date case documentation for future reference.
• Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
• Assisted customers with various types of technical issues via email, live chat, and telephone.
• Developed and maintained strong relations with customers to meet quality expectations.
• Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
• Maintained positive working relationship with fellow staff and management.

• Maintained positive working relationship with fellow staff and management.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Completed day-to-day duties accurately and efficiently.
• Recognized by management for providing exceptional customer service.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Processed orders received from customers within specified timelines.

• Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
• Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
• Maintained positive working relationship with fellow staff and management.
• Researched, documented, and escalated support cases to higher levels of support when unable to resolve issues using available resources.
• Responded to incoming calls, emails and tickets from customers seeking technical assistance.
• Troubleshot daily IT desktop client issues, supporting multiple departments, and various offices.
• Recognized by management for providing exceptional customer service.

• Delivered superior customer support to improve account retention rate.
• Conducted daily cold calls and emails to potential clients to generate new sales opportunities.
• Coordinated and maintained customer accounts, including orders, payment processing, and order tracking.
• Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
• Maintained accurate records of all customer interactions within the company's CRM system.
• Participated in trade shows and sales events to promote products and network with potential clients.

• Responsible for Poland, Hungary, the Czech Republic, and Slovakia. Now and then, replacing colleagues for Russia, Romania and the Balkan countries
• prepared business plans and marketing budgets for sales companies in each of these countries
• followed up on local sales results

• responsible for Russia and Poland
• entered orders and forecasts in the system
• prepared and followed up on shipments etc.

• Responsible for the eastern region of France, Greece, Central, and Eastern Europe.
• Combined sales and administrative functions.
• Cultivated relationships with existing customers to encourage repeat business.
• Initiated contact with prospects via email campaigns or cold calls to generate leads.
• Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction.
• Contacted current and potential clients to promote products and services.
• Attended industry events, conferences, and tradeshows to network and generate new business leads.
• Coordinated with logistics teams to ensure timely delivery of products to customers.

• PR-related activities: organizing customers' visits to Belgium, planning trade shows and conferences for new product launches or existing product promotion.
• Coordinated the work of Russian engineers in Belgium.
• Provided administrative support to the sales team, including scheduling meetings and preparing presentations, as well as preparing and translating contracts.
• Provided assistance throughout the entire sales process from initial contact through post-sale follow-up activities.
• Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
• Coordinated travel arrangements for sales representatives as needed.