Ash Xander Rajilal
Business support officer freelance
Brussels,Brussels
Summary
Multifaceted professional with over two decades of experience in sales, management, financial advisory, and human resources. Adept at strategizing sales initiatives, fostering client relationships, and driving operational efficiencies across diverse industries. Possesses a keen aptitude for financial planning, data analytics, and project management, backed by a history of achieving impressive sales growth and surpassing targets. Demonstrates exceptional leadership qualities, excelling in team-building, training, and talent retention. Fluent in multiple languages and passionate about continuous learning and cultural exploration, driven by commitment to excellence in all endeavors.
Overview
29
29
years of professional experience
Work History
commercial consultant
Colruyt Group
08.2022 - Current
- Ensure optimal stock availability by daily replenishment and strategic bulk orders based on customer needs, enhancing customer shopping experience and satisfaction levels.
- Champion consistent 15% weekly sales growth through targeted strategies and customer engagement, and boost year-on-year profitability by presenting clients with the best product features and benefits.
- Collaborate closely with leadership, briefing them on necessary actions and adjustments for optimal business operations, ensuring keen focus on customer needs and requirements.
- Mentor a diverse team, fostering collaboration and driving performance; contribute to engaging retail environment, using in-depth product knowledge and customer service skills to foster customer trust, drive sales, and build lasting relationships.
Executive Consultant
European Commission
09.2021 - Current
- Manage tender preparation and client communication, implementing strategic solutions to ensure successful project completion and client satisfaction; maintain strict control over project costs, reviewing spending, and safeguarding value-for-money in project funding through judicious financial decisions.
- Skillfully manage multiple projects, using sound decision-making to negotiate financial contracts, furthering project outcomes.
- Identify and address project issues, offering timely support and innovative solutions to ensure project success; deliver detailed project reports highlighting key milestones, challenges, and solutions, and present strategic updates to executive leadership.
- Organize assemblies for collaborative policy decision-making, paving ways to overcome obstacles & enhance operational efficiency.
Executive Project Manager
Beprosoft Monsiegesocial
06.2021 - 09.2021
- Led business expansion by implementing innovative digital methods & SEO audits, boosting online presence & client acquisition.
- Overhauled CRM coding practices, resulting in more efficient and accurate data input, enhancing staff productivity.
- Cultivated valuable partnerships with accountants and business centers in Liege, boosting networking and revenue streams through collaborative ventures; trained staff in new tools & methodologies, ensuring delivery of superior customer service.
- Significantly reduced debt collection by 45% through proactive client engagements and payment plan strategies, while consistently reporting on profits and providing strategic business recommendations to stakeholders.
Human Resource and assistant treasurer National and European Lead
Volt Europa
04.2018 - 05.2021
- Managed comprehensive HR functions, from updating employment records to implementing policies, procedures, and ensuring compliance with relevant laws while processing personal data and maintaining HR software systems.
- Collaborated closely with policy team to adapt or develop new policies, increasing alignment with ethical standards and overall moral framework; led vetting procedure for legal memberships through rigorous screenings and one-on-one interviews, ensuring adherence to organizational standards.
- Spearheaded policy presentations, emphasizing key benefits to lobbyists and securing approvals from European Commission members.
- Oversaw payroll, timekeeping, and communications with secretariat and presidents, while also training new employees and conducting regular performance reviews for continual business improvement.
Regional manager
Berkerely Credit and Finance Ltd | Cash 22 Ltd | Chequepoint Ltd
04.2013 - 04.2018
- Spearheaded client acquisitions and relations, leading to addition of 15 new stores within an 8-month period and expanding client base through relationship-building and effective CRM utilization.
- Designed and executed business expansion strategies in collaboration with Director, emphasizing a marketing approach that resulted in significant 65% business growth; upheld expert understanding of ongoing sales, promotions, payment and exchange policies, and security practices to maintain company standards.
- Orchestrated team schedules to optimize staffing levels, cutting costs and reducing shrinkages, while establishing clear performance expectations, leading team to exceed sales targets by 85%.
- Gracefully managed customer relations, ensuring all concerns were promptly addressed, bolstering overall customer satisfaction.
Regional Manager
Everything Everywhere Ltd Orange, T-Mobile, EE
02.2004 - 02.2013
- Ensured operational excellence across 40 stores spanning 4 regions in Greater London, standardizing processes and implementing quality control measures; championed personnel management, resolving issues promptly, implementing corrective actions, and overseeing all administrative and recordkeeping functions.
- Steered business development initiatives, driving customer acquisition strategies, and meeting strategic objectives; conceived and implemented promotional plans aligned with national initiatives, boosting brand visibility and market reach.
- Optimized product delivery processes, implementing more efficient methods and enhancing productivity; surpassed monthly sales targets by 115%, elevating sales to £400K in 3 months, and earning recognition as top representative in region.
Insurance Broker & Financial Broker
Legacy Protect and Millfield Ltd
11.1999 - 08.2004
- Leveraged advanced sales techniques to consistently close an average of 20 deals per day, skillfully overcoming client objections and highlighting benefits of various policies; diversified product offerings by promoting ancillary products, upselling additional policy options, and consistently exceeding monthly targets, with achievements surpassing 120% of the goal.
- Streamlined client journey from initial contact to policy purchase and beyond, expertly calculating premiums, establishing payment methods, and even facilitating real estate transactions when necessary.
- Proactively analyzed sales, retention, and loss ratio trends, implementing strategies to continually optimize performance while ensuring prompt progress tracking on outstanding insurance claims.
Department Manager
Makro Wholesalers (Metro)
Croydon
09.1996 - 08.1998
- Fostered a high-performing team through hands-on coaching and motivation, leading to enhanced customer service experiences, which was reflected in timely problem resolution and customer education on company's mission and values.
- Demonstrated managerial trustworthiness by serving as key holder, overseeing accurate processing of cash and credit payments across multiple stations, and expertly managing an organized database for promotional sales and daily account briefs.
- Achieved significant cost savings by reducing shrinkage by £360,000, directly contributing to elevation of company revenues, enabling reinvestments and enhancements in other key business areas.
Education
Master of Economics - Bachelor of Economics
University of Sussex
Microsoft Office Level 4,5 - undefined
University of OCR
Financial Planning Certificates 1, 2,3 - undefined
Legacy Protect
Skills
- Team & Operational Management
- Sales Strategy Formulation
- Client Assessment & Business Development
- Lead Generation & Client Acquisition
- Client Relationship Management
- Holistic Project Management
- Team Training & Talent Retention
- Industry Networking & Partnerships
- Financial Planning & Advisory
- Data Analytics & Customer Insights
- Profitability Analysis (P&L & KPIs)
- Risk Management & Process Optimization
- Microsoft Office Suite
- CRM Software
- HR Software
- Software Sage
- QuickBooks
- Motivational Leadership
- Excellent Communication & Active Listening
- Critical Thinking & Sound Decision-Making
- Relationship Building
- Emotional Intelligence
- Creative Problem-Solving
- Time Management & Organization
- Highly Adaptable & Resilient
Languages
French
Bilingual or Proficient (C2)
English
Urdu
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Gujrati
Bilingual or Proficient (C2)
Catchi
Bilingual or Proficient (C2)
Sindhi
Bilingual or Proficient (C2)
Arabic
Upper intermediate (B2)
Dutch
Advanced (C1)
Hobbies and Interests
- Reading
- Historical Topics
- Space Exploration (Moon Landowner)
- Political Debates
- Environmental Protection
- Arsenal football club
- Gym
- Community Service
- Charity Organization
- Cultural Exploration
- Language Learning
- Human Interactions
Timeline
commercial consultant
Colruyt Group
08.2022 - Current
Executive Consultant
European Commission
09.2021 - Current
Executive Project Manager
Beprosoft Monsiegesocial
06.2021 - 09.2021
Human Resource and assistant treasurer National and European Lead
Volt Europa
04.2018 - 05.2021
Regional manager
Berkerely Credit and Finance Ltd | Cash 22 Ltd | Chequepoint Ltd
04.2013 - 04.2018
Regional Manager
Everything Everywhere Ltd Orange, T-Mobile, EE
02.2004 - 02.2013
Insurance Broker & Financial Broker
Legacy Protect and Millfield Ltd
11.1999 - 08.2004
Department Manager
Makro Wholesalers (Metro)
09.1996 - 08.1998
Master of Economics - Bachelor of Economics
University of Sussex
Microsoft Office Level 4,5 - undefined
University of OCR
Financial Planning Certificates 1, 2,3 - undefined
Legacy Protect
Software
Microsoft office
Prince2
Access
Project
Jira
Certification
- FSA 1,2,3
- Master in economics and politics.
- Children’s rights
- Intermediate level Sociology course
- Advanced level Society, Politics & Law course
- Enacting European Citizenship (ENACT)
- Advanced level Business Strategy & Studies course
- Engendering citizenship
- Intermediate level Sociology course
- Introduction to critical criminology
- Advanced level Society, Politics & Law course
- Judges and the law
- Introductory level Society, Politics & Law course
- Welfare reconstruction
- Intermediate level Politics course
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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