Arunava Bhattacharya
Brussels
Summary
- Salesforce Industry Solution Architect at Salesforce who drive customer success by providing Financial Service and Insurance managed package
- Established strong footprint as Architectural Lead/Program Architect with various customer centric engagements in EMEA North + UK&I
- Support deal shaping for Salesforce professional services for FSC and Insurance cloud by providing solution, estimation and program roadmap
- A manager who manage resource shaping for the projects and upcoming engagements for engaged projects
- Support customer's CoE and Design Authority capability building and shaping operating model
- Received Salesforce EMEA Service Delivery Excellence award in FY25
- A speaker in Salesforce World Tours (Industry Clouds)
Overview
16
16
years of professional experience
Work History
Senior Solution Architect - FSC & INS
Salesforce
09.2022 - Current
- Trusted Salesforce Industry Solution Architect at Salesforce, who drives customer success by providing Financial Services and Insurance solutions, and implementing projects across EMEA North.
- Supporting deal shaping for Salesforce professional services for FSC and Insurance Cloud by providing solutions, estimations, and multi-year program roadmaps.
- A manager who manages resource shaping for the projects and upcoming engagements for engaged projects.
- Support the customer's CoE and Design Authority capability building, and shaping the operating model.
- Established a strong footprint as an Architectural Lead/Program Architect with various customer-centric engagements in EMEA North and UK&I.
- Always perfect CSAT, and received the Salesforce EMEA Service Delivery Excellence Award in FY25. Received high-performance merit growth this year.
Senior Manager
Cognizant Technology Solutions
08.2021 - 08.2022
- Technology Advisor and Lead Manager, helped customers for their successful Salesforce CoE setup by shaping design principles and operating model for platform and CPQ module
- Helped strategic customers to remodel their old Salesforce stack with new lightning platform by proving to be blueprint and program roadmap as an advisory capacity
- I was leading the architecture track of one of the largest advisory projects for a logistics customer based out of the Netherlands.
Lead Consultant
4C
04.2021 - 07.2021
- I worked as a CPQ Lead Consultant, in which a key responsibility was to hands-on design and implement product and pricing models in Salesforce CPQ, set up the Quote-to-Order process flow, set up DocuSign in connection with Salesforce CPQ, and set up the approval process.
- As a key responsible person, I also migrated the CPQ data from one organization to another using various tools, such as GearSet or Prodly.
- I worked directly with the customer sales business and architecture team, and defined a strategic roadmap for enabling B2B commerce on top of Salesforce CPQ as a buying experience.
BSS Architect
Destiny
12.2020 - 03.2021
- In this short-term tenure, I worked in a multi-hat role as a domain owner.
- My key responsibilities were to build the product strategy and development plan to draw the roadmap and high-level solution blueprint for Sales and Order Management capabilities
- I was directly reporting to CTO for this activities to lead the domain
Techno-Functional Consultant, Architect, Developer
Tata Consultancy Services
09.2009 - 11.2020
- I worked as a technology/solution consultant with a T-shaped role and delivered multiple customer transformation programs, leading delivery from start to go-live for specific tracks.
- The majority of the time, I worked for a leading telecommunications customer's headquarters in Brussels.
- I have worked for a worldwide leading payment gateway company, headquartered in Brussels, for their CPQ transformation project.
- Advised and led solution design for various initiatives or projects, e.g., fiber rollout, MVNO merger, B2B IT transformation, and wholesale IT transformation.
- I led and delivered solution design in Siebel, Salesforce, Apttus CPQ, and Enterprise Architecture during this journey.
Education
MBA -
Quantic Executve MBA Applicant
United States01-2026
Certificate Program - Artificial Intelligence
Saïd Business School, University of Oxford
UK,Online01-2024
Post Graduate Diploma - Machine Learning And Artificial Intelligence
International Institute of Information Technology
Bangalore, Online01-2021
Bachelor of Technology - Computer Science
University of Calcutta
India01-2009
Bachelor of Science - Physics
University of Calcutta
India01-2006
Skills
- Salesforce Financial Services Cloud
- Salesforce Insurance Managed Package
- Salesforce Insurance on Core
- Salesforce Revenue Cloud
- Salesforce Billing
- Salesforce Sales Cloud
- Salesforce Service Cloud
- DocuSign, Scrive
- Azure DevOps
- Data integration strategies
- Enterprise architecture design
- Product lifecycle management
- Microservices architecture
- Agile project management
- Business process analysis
- Event-driven architecture
- API design and management
- Security and compliance management
- Cost optimization and budgeting
- Identity and Access Management
- User access administration
- Process improvement
- Relationship building
- Strategic planning
- Documentation and reporting
- Cross-functional team leadership
- Change management (Capability Building)
- Team leadership
Accomplishments
- Salesforce EMEA Service Delivery Excellence Award, 2024
- Highest performance, merit, growth, 2025
Timeline
Senior Solution Architect - FSC & INS
Salesforce
09.2022 - Current
Senior Manager
Cognizant Technology Solutions
08.2021 - 08.2022
Lead Consultant
4C
04.2021 - 07.2021
BSS Architect
Destiny
12.2020 - 03.2021
Techno-Functional Consultant, Architect, Developer
Tata Consultancy Services
09.2009 - 11.2020
MBA -
Quantic Executve MBA Applicant
Certificate Program - Artificial Intelligence
Saïd Business School, University of Oxford
Post Graduate Diploma - Machine Learning And Artificial Intelligence
International Institute of Information Technology
Bachelor of Technology - Computer Science
University of Calcutta
Bachelor of Science - Physics
University of Calcutta
Similar Profiles
Krithika SelvanayagamKrithika Selvanayagam
Associate Success Guide at SalesforceAssociate Success Guide at Salesforce
AYAN JANAAYAN JANA
LEAD MEMBER OF TECHNICAL STAFF (LMTS) at SalesforceLEAD MEMBER OF TECHNICAL STAFF (LMTS) at Salesforce
Michelle ZhangMichelle Zhang
Software Engineer LMTS at SalesforceSoftware Engineer LMTS at Salesforce
Nigar ValoraNigar Valora
Success Guide at SalesforceSuccess Guide at Salesforce
Spencer ANDYSpencer ANDY
Senior Advisor, Cabinet Boost Rampart (CBR) at Consultant, Blacksmiths Group Ltd (BSG)Senior Advisor, Cabinet Boost Rampart (CBR) at Consultant, Blacksmiths Group Ltd (BSG)