Arunava Bhattacharya
Brussels
Summary
- Salesforce Industry Solution Architect at Salesforce who drive customer success by providing Financial Service and Insurance managed package
- Established strong footprint as Architectural Lead/Program Architect with various customer centric engagements in EMEA North + UK&I
- Support deal shaping for Salesforce professional services for FSC and Insurance cloud by providing solution, estimation and program roadmap
- A manager who manage resource shaping for the projects and upcoming engagements for engaged projects
- Support customer's CoE and Design Authority capability building and shaping operating model
- Received Salesforce EMEA Service Delivery Excellence award in FY25
- A speaker in Salesforce World Tours (Industry Clouds)
Overview
16
16
years of professional experience
Work History
Senior Solution Architect - FSC & INS
Salesforce
09.2022 - Current
- Trusted Salesforce Industry Solution Architect at Salesforce, who drives customer success by providing Financial Services and Insurance solutions, and implementing projects across EMEA North.
- Supporting deal shaping for Salesforce professional services for FSC and Insurance Cloud by providing solutions, estimations, and multi-year program roadmaps.
- A manager who manages resource shaping for the projects and upcoming engagements for engaged projects.
- Support the customer's CoE and Design Authority capability building, and shaping the operating model.
- Established a strong footprint as an Architectural Lead/Program Architect with various customer-centric engagements in EMEA North and UK&I.
- Always perfect CSAT, and received the Salesforce EMEA Service Delivery Excellence Award in FY25. Received high-performance merit growth this year.
Senior Manager
Cognizant Technology Solutions
08.2021 - 08.2022
- Technology Advisor and Lead Manager, helped customers for their successful Salesforce CoE setup by shaping design principles and operating model for platform and CPQ module
- Helped strategic customers to remodel their old Salesforce stack with new lightning platform by proving to be blueprint and program roadmap as an advisory capacity
- I was leading the architecture track of one of the largest advisory projects for a logistics customer based out of the Netherlands.
Lead Consultant
4C
04.2021 - 07.2021
- I worked as a CPQ Lead Consultant, in which a key responsibility was to hands-on design and implement product and pricing models in Salesforce CPQ, set up the Quote-to-Order process flow, set up DocuSign in connection with Salesforce CPQ, and set up the approval process.
- As a key responsible person, I also migrated the CPQ data from one organization to another using various tools, such as GearSet or Prodly.
- I worked directly with the customer sales business and architecture team, and defined a strategic roadmap for enabling B2B commerce on top of Salesforce CPQ as a buying experience.
BSS Architect
Destiny
12.2020 - 03.2021
- In this short-term tenure, I worked in a multi-hat role as a domain owner.
- My key responsibilities were to build the product strategy and development plan to draw the roadmap and high-level solution blueprint for Sales and Order Management capabilities
- I was directly reporting to CTO for this activities to lead the domain
Techno-Functional Consultant, Architect, Developer
Tata Consultancy Services
09.2009 - 11.2020
- I worked as a technology/solution consultant with a T-shaped role and delivered multiple customer transformation programs, leading delivery from start to go-live for specific tracks.
- The majority of the time, I worked for a leading telecommunications customer's headquarters in Brussels.
- I have worked for a worldwide leading payment gateway company, headquartered in Brussels, for their CPQ transformation project.
- Advised and led solution design for various initiatives or projects, e.g., fiber rollout, MVNO merger, B2B IT transformation, and wholesale IT transformation.
- I led and delivered solution design in Siebel, Salesforce, Apttus CPQ, and Enterprise Architecture during this journey.
Education
MBA -
Quantic Executve MBA Applicant
United States01-2026
Certificate Program - Artificial Intelligence
Saïd Business School, University of Oxford
UK,Online01-2024
Post Graduate Diploma - Machine Learning And Artificial Intelligence
International Institute of Information Technology
Bangalore, Online01-2021
Bachelor of Technology - Computer Science
University of Calcutta
India01-2009
Bachelor of Science - Physics
University of Calcutta
India01-2006
Skills
- Salesforce Financial Services Cloud
- Salesforce Insurance Managed Package
- Salesforce Insurance on Core
- Salesforce Revenue Cloud
- Salesforce Billing
- Salesforce Sales Cloud
- Salesforce Service Cloud
- DocuSign, Scrive
- Azure DevOps
- Data integration strategies
- Enterprise architecture design
- Product lifecycle management
- Microservices architecture
- Agile project management
- Business process analysis
- Event-driven architecture
- API design and management
- Security and compliance management
- Cost optimization and budgeting
- Identity and Access Management
- User access administration
- Process improvement
- Relationship building
- Strategic planning
- Documentation and reporting
- Cross-functional team leadership
- Change management (Capability Building)
- Team leadership
Accomplishments
- Salesforce EMEA Service Delivery Excellence Award, 2024
- Highest performance, merit, growth, 2025
Timeline
Senior Solution Architect - FSC & INS
Salesforce
09.2022 - Current
Senior Manager
Cognizant Technology Solutions
08.2021 - 08.2022
Lead Consultant
4C
04.2021 - 07.2021
BSS Architect
Destiny
12.2020 - 03.2021
Techno-Functional Consultant, Architect, Developer
Tata Consultancy Services
09.2009 - 11.2020
MBA -
Quantic Executve MBA Applicant
Certificate Program - Artificial Intelligence
Saïd Business School, University of Oxford
Post Graduate Diploma - Machine Learning And Artificial Intelligence
International Institute of Information Technology
Bachelor of Technology - Computer Science
University of Calcutta
Bachelor of Science - Physics
University of Calcutta
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