Arne Oversteyns
Antwerpen
Summary
Results-driven business leader with nearly two decades of diverse corporate experience in Retail & ICT Industry. Proven track record of cultivating and leading high-performing teams. Skilled in managing growth initiatives and driving digital transformation in dynamic environments. Recognized for expertise in enhancing Customer Experience and Operational Excellence.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Chief Operations & People Officer
BEEGO BV
09.2024 - Current
- Operations: making process improvements & creating monitoring dashboards to reach customer excellence
- B2B Sales: responsible for the B2G portfolio and the creation of the GTM for a new service line (Beego Pro)
- Community: increase the physical dimension by organising live events
- People: payroll with SDWorx, internal communications, Team incentives, ...
Co-CEO
A&M NV
09.2022 - 07.2023
- Driving Organisational Change together with the CEO
- Org Chart Setup
- Process Design & Implementation: Sales Process, PMO Department & Supply Chain
- Improve partnerships with Proximus, Apple & Samsung
Country Director Benelux, Wipro Salesforce Practice
WIPRO LTD
09.2020 - 09.2022
- Responsible for creating and implementing the GTM Strategy for the Benelux GEO
- P&L and Operating Margin responsibility
- Thought Leadership and Helicopter view across the organization: Sales, Delivery, Marketing, HR, Finance & Legal
- B2B Key Account Management and responsible for Order Book targets
Global SM Customer Experience: Salesforce Community Management
LIDL STIFTUNG
12.2019 - 08.2020
- Responsible for the roll-out & development of the Salesforce Customer Community through the Local Community Managers in 30 countries. In this role I was reporting directly to the Global VP CX.
Director of Customer Experience and Operational Audit
LIDL US LLC
10.2016 - 11.2019
- Responsible for the start-up of both divisions @ Lidl US. Over 3 years our Store Network grew from 0 to 80 Stores across the East Coast. I’ve built my team from the ground up to 40+ employees meeting all International KPI’s. In this role I was reporting directly to the CFO.
- Customer Experience: implementation Salesforce / VoC-projects / NPS & Csat. / Competitive market research / Social listening & Direct messaging / Live-chat / Multiple hub Customer Centers / Multiple internal and external business partners.
- Operational Audit: M&A Best Market – Process Analysis / Global QMS – Mystery shopping / Fraud detection software check outs / HACCP, Compliance & Process improvement on all organizational levels / Multiple internal and external business partners.
Director of Customer Experience and Operational Audit
LIDL BELUX
11.2011 - 09.2016
- Responsible for the in-sourcing of the CX department and start-up of the division.
- Responsible for developing the Service piece (Customer order, Payment, Logistics & Delivery) behind the International roll-out of the Lidl Online shop.
- People Management over a team of 25 people.
Senior Consultant Audit/Sales/FM
LIDL BELUX
01.2009 - 10.2011
Consultant
ROBERT HALF FINANCE & ACCOUNTING
10.2007 - 12.2008
Senior Consultant Business Risk Services
ERNST & YOUNG
10.2005 - 09.2007
Education
Vlerick
01.2022
Master Handelswetenschappen -
Lessius Hogeschool
01.2005
Master Applied Economics - undefined
ESCE International Business School
01.2004
Skills
- Strategies and goals
- Business development
- Strategic partnership development
- Team leadership
- Leadership development
- Process optimization
- Customer relationship management
- Change management expertise
- Human resources management
LANGUAGES
Dutch
Bilingual or Proficient (C2)
English, French, German
Advanced (C1)
Spanish
Elementary (A2)
Certification
LinkedIn: Data science Foundations (2024)
Microsoft: Career essentials in Generative AI (2023)
LinkedIn: Change Management Foundations (2023)
LinkedIn: Customer Experience Foundations (2023)
LinkedIn: CX Journey Mapping (2023)
Timeline
Chief Operations & People Officer
BEEGO BV
09.2024 - Current
Co-CEO
A&M NV
09.2022 - 07.2023
Country Director Benelux, Wipro Salesforce Practice
WIPRO LTD
09.2020 - 09.2022
Global SM Customer Experience: Salesforce Community Management
LIDL STIFTUNG
12.2019 - 08.2020
Director of Customer Experience and Operational Audit
LIDL US LLC
10.2016 - 11.2019
Director of Customer Experience and Operational Audit
LIDL BELUX
11.2011 - 09.2016
Senior Consultant Audit/Sales/FM
LIDL BELUX
01.2009 - 10.2011
Consultant
ROBERT HALF FINANCE & ACCOUNTING
10.2007 - 12.2008
Senior Consultant Business Risk Services
ERNST & YOUNG
10.2005 - 09.2007
Master Applied Economics - undefined
ESCE International Business School
Vlerick
Master Handelswetenschappen -
Lessius Hogeschool
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