ARNE VANDEMEULEBROUCKE
Merelbeke
Summary
Motivated Customer Success and Service professional with extensive experience in technical support, service operations and process improvement. Proven track record in people management, customer relationship management and implementing efficient service solutions that help customer satisfaction and drive operational excellence.
Overview
20
20
years of professional experience
Work History
Customer Success Manager
MicroTechniX
04.2026 - Current
- Map and redesign the end-to-end Service and Support process.
- Coordinate installations, preventive maintenance and repairs.
- Manage organizational deployment of EMMA, a collaborative robot and HD camera combo, using two AI models for agar plate image analysis.
- Support Environmental Monitoring departments in private and public organizations to guide them from start to finish.
- Drive continuous improvement across service delivery and customer success.
Service Manager
EPSI, Engineered Pressure Systems International
Temse
06.2025 - 10.2025
- Lead a team of International Field Service Engineers
- Plan and oversee maintenance, installation and repairs
- Implement and customize a single platform project management tool across Engineering, Production and Service
- Plan resources for long-running projects
- Implement a support ticketing system
Service & Support Manager
Molecubes NV
Ghent
07.2020 - 05.2025
- Manage worldwide installation, repair, calibration, and maintenance of the Molecubes preclinical scanners, through distributor network and in-house engineers
- First-line Support and Aftersales Responsible.
- Technical training of service engineers, both inhouse and through the distributor network, on hardware and software
- Customer training on the product line, in native language whenever possible
- Develop and maintain a CRM database to keep track of customer and product data.
- Facilitate support agents and service engineers through continuous improvement using automation and scripting MManage Customer Support process (escalation, internal resources) aand Aftersales (SLA,leases, contract renewals)
International Field Service & Support Engineer
Molecubes NV
Ghent
10.2017 - 07.2020
- Worldwide installation, repair, calibration and maintenance of the Molecubes preclinical scanners
- Customer training
- Technical Training for Distributors
- Mechanical (CAD) and Electronics Design (PCB EDA)
- First-line Support and Aftersales Responsible
Technical Support Engineer - Electronics
Thermote & Vanhalst
Waregem
03.2017 - 10.2017
- Remote Technical Support, Diagnostics and Fault Trace for electric, electronic and IT issues on electric fork lifts of all major brands.
Technical Support Engineer
Volvo Truck & Bus
Oostakker
01.2014 - 03.2017
- Technical Support, Diagnostics and Fault Trace for electronic, mechanical and IT issues on Volvo and Renault trucks and diagnostics tools.
Breakdown Coordinator
Volvo Truck & Bus
Oostakker
08.2009 - 02.2011
- Vehicle Breakdown Repair Coordination for Volvo trucks and buses in France, Spain, Italy and Portugal
Language Teacher
HITEK
Kortrijk
09.2006 - 06.2007
- Italian for adults, level I and II
Education
HBO5 - Information Technology
CVO Panta Rhei
Ghent06-2019
HBO5 - Electro-Mechanics
CVO Panta Rhei
Ghent06-2018
HBO5 - Electronics - Automation
CVO Panta Rhei
Ghent06-2017
Master - Romance Languages
University of Ghent
Ghent09-2006
Skills
- Hands-on
- Flexible
- Analytical
- Customer-minded
- Problem solving
Languages
Dutch
Native
Native
English
Proficient (C2)
C2
Portuguese
Proficient (C2)
C2
Spanish
Advanced (C1)
C1
Italian
Advanced (C1)
C1
German
Elementary (A2)
A2
HOBBIES
- Padel player and instructor for youth and beginner to intermediate players
- Electronics: Small scale PCB Design and Development, Board Programming for home automation projects (monitoring, smart power use, safety, ... )
- Bedroom DJ
Timeline
Customer Success Manager
MicroTechniX
04.2026 - Current
Service Manager
EPSI, Engineered Pressure Systems International
06.2025 - 10.2025
Service & Support Manager
Molecubes NV
07.2020 - 05.2025
International Field Service & Support Engineer
Molecubes NV
10.2017 - 07.2020
Technical Support Engineer - Electronics
Thermote & Vanhalst
03.2017 - 10.2017
Technical Support Engineer
Volvo Truck & Bus
01.2014 - 03.2017
Breakdown Coordinator
Volvo Truck & Bus
08.2009 - 02.2011
Language Teacher
HITEK
09.2006 - 06.2007
HBO5 - Information Technology
CVO Panta Rhei
HBO5 - Electro-Mechanics
CVO Panta Rhei
HBO5 - Electronics - Automation
CVO Panta Rhei
Master - Romance Languages
University of Ghent