Ariana Marcso
Antwerp
Summary
Proven team player and adept in time management, I elevated customer satisfaction at La Doi Pasi by optimizing store operations. Fluent in four languages, I excel in fostering positive environments and ensuring high-quality service across roles. My adaptability and attention to detail have consistently enhanced productivity and customer loyalty.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling properly. Pursues every opportunity to support team members and proactively address issues.
Overview
7
7
years of professional experience
Work History
Barista
Da Giovanni Restaurant
09.2023 - 12.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Chocolate Fabric
Q Chocolate
01.2022 - 09.2022
- Checked tools and machinery functionality to maintain overall safety.
- Prepared materials for shipping by properly labeling packages according to client specifications.
- Inspected machines before each shift and reported problems to supervisor.
- Operated computerized cutting machine by loading fabric rolls, operating machine and sorting fabrics.
- Maintained a clean and organized work area, optimizing workflow for increased productivity.
- Utilized correct material to drive finished goods quality standards.
- Adapted quickly to changing project requirements, demonstrating flexibility under tight deadlines.
Supermarket Manager
La Doi Pasi
04.2021 - 01.2022
- Increased customer satisfaction by implementing efficient store operations and maintaining a well-organized, clean environment.
- Ensured compliance with all health, safety, and legal regulations to maintain a safe shopping experience for customers.
- Developed strong relationships with vendors to secure favorable pricing and timely deliveries of products.
- Optimized store layout for increased foot traffic flow, resulting in higher sales conversion rates.
- Coordinated seasonal displays for visual appeal, driving customer interest in special promotions or events.
Supermarket Cashier
Fildenis
03.2020 - 12.2020
- Assisted in training new employees on cashier procedures, enhancing overall team productivity levels.
- Handled cash, credit card, and check transactions with accuracy to ensure balanced cash drawers at the end of each shift.
- Increased sales by suggesting additional products or services based on customer needs and preferences.
- Maintained a clean, organized, and well-stocked checkout area for optimal functionality.
- Reduced wait times for customers through swift transaction processing and multitasking abilities.
- Managed high-pressure situations with composure, efficiently handling long queues during peak hours and maintaining customer satisfaction.
Lead Barista
Ginetti
01.2017 - 12.2019
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
High School Diploma -
Instituto Alberghiero E.Corbino
ItalySkills
- Time management
- Friendly and outgoing
- Precision in Work
- Team player
- Attention to detail
- Active listener
- Adaptive and creative
- Excellent memory
- FLUENT SPEEKING IN ITALIAN,ROMANIAN,SPANISH,ENGLISH
Languages
English
Advanced (C1)
Spanish
Advanced (C1)
Romanian
Advanced (C1)
Italian
Advanced (C1)
Timeline
Barista
Da Giovanni Restaurant
09.2023 - 12.2023
Chocolate Fabric
Q Chocolate
01.2022 - 09.2022
Supermarket Manager
La Doi Pasi
04.2021 - 01.2022
Supermarket Cashier
Fildenis
03.2020 - 12.2020
Lead Barista
Ginetti
01.2017 - 12.2019
High School Diploma -
Instituto Alberghiero E.Corbino
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