Antonio Cruz
Namur
Summary
Quality-driven production leader with proven success in organizing workflows and coordinating resources to meet challenging goals. Industrious professional and resourceful problem-solver with persistent approach to tackling operational concerns. Good decision-making and team-building abilities with open and clear communication style.
Overview
13
13
years of professional experience
Work History
Productions Manager
Grupo Miguel M&E solution
Santa Ana
01.2005 - 05.2017
- Analyzed production processes to identify areas for improvement in efficiency and cost savings.
- Implemented strategies to reduce waste while maintaining high-quality standards.
- Drafted and updated production documentation tracking status and delivery timelines.
- Coordinated production requirements with material handling and staffing functions.
- Conducted regular meetings with staff to discuss progress and address any issues or concerns.
- Coordinated with suppliers to ensure timely delivery of materials and components.
- Supervised production schedules, production quality and on-time delivery.
Technical Support Representative
Texprint
Cuidad Merliot
01.2004 - 01.2005
- Provided training and guidance to junior staff members as needed.
- Monitored customer feedback to ensure high levels of satisfaction.
- Resolved escalated customer service issues in a timely manner.
- Diagnosed system errors and implemented solutions to resolve them.
- Provided technical assistance to customers through phone, email and chat support.
- Created reports on customer complaints and feedback for management review.
- Operator flat silk screen printing
- Diagnosed technical issues, identifying, and implementing corrective
solutions to apply HEAT TRANSFER LABEL on t-shirts .
Education
Tech Graphic Design in Advertising - Graphic And Digital Design
Avanza Formacion Continua El Salvador
Santatecla11-2017
High School Diploma -
Modalidades Flexibles El Salvador
San Salvador11-2015
Skills
- Supply chain distribution
- Continuous improvements
- Quality inspection
- Manufacturing operations
- Customer support
- Production planning
- Equipment operation
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
French
Upper Intermediate (B2)
B2
Timeline
Productions Manager
Grupo Miguel M&E solution
01.2005 - 05.2017
Technical Support Representative
Texprint
01.2004 - 01.2005
Tech Graphic Design in Advertising - Graphic And Digital Design
Avanza Formacion Continua El Salvador
High School Diploma -
Modalidades Flexibles El Salvador
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