Antar Benbahmed
Watermael Boitsfort
Summary
Experienced with over 10 years of expertise in IT support, infrastructure management, and end-user computing. Adept at handling complex technical issues, providing high-level support, and overseeing IT system maintenance. Skilled in Windows Server management, virtualization, Active Directory, cloud computing, and Office 365. Fluent in multiple languages, with extensive experience in multicultural work environments.
Experienced with managing IT support operations and leading technical teams to success. Utilizes strategic planning to enhance system performance and streamline processes. Track record of leveraging communication and problem-solving skills to address complex technical challenges.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Assistant Manager & End-User Computing
GS1 AISBL
03.2020 - Current
- Managed internal IT infrastructure and server support, including PCs, printers, and peripherals
- Provided end-user support, system maintenance, and hardware/software configuration
- Ensured the smooth operation of day-to-day IT services across the organization
- Security Management: Led efforts to implement and enforce security policies across the organization, including user access controls and network security protocols
- Monitored and analyzed security threats and vulnerabilities, utilizing tools such as Microsoft Defender and Cisco Secure Client to ensure the organization's systems remain secure
- Coordinated with the IT security team to ensure compliance with GDPR and other regulatory requirements in relation to data protection
- Conducted regular security audits and assessments to identify and address potential risks, ensuring continuous system security
- Provided training and awareness sessions for employees on security best practices, phishing prevention, and safe use of IT systems
- Assisted in budget management, planning for annual technology expenditures, and cost-saving initiatives.
- Facilitated seamless data migrations during system upgrades without any disruption or loss of crucial information.
- Developed comprehensive training materials to guide staff on using new systems and applications effectively.
- Increased overall productivity by automating repetitive tasks through custom script development.
- Standardized hardware configurations across all devices in the organization, simplifying device management processes.
- Optimized IT processes by analyzing performance metrics and implementing necessary improvements.
- Improved IT infrastructure by implementing and managing network updates and software installations.
- Collaborated with the IT team to design, develop, and deploy new technology solutions for the organization.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Managed multiple projects simultaneously while ensuring timely completion of each within allocated resources.
IT Infrastructure Administrator Support Officer
Ideal Standard International NV
10.2018 - 03.2020
- Acted as the first point of contact for IT support in the Zaventem headquarters and sales office
- Provided VIP support for the executive management team
- Ensured timely resolution of IT issues and optimized system performance
- Designed scalable solutions to support organizational growth while minimizing disruptions during expansion efforts.
- Optimized server performance with regular maintenance and timely upgrades.
Service Desk Analyst
Credit Suisse
10.2016 - 11.2018
- Provided first and second-line support for customers regarding IT issues
- Managed HP printer-related issues and offered troubleshooting solutions
- Conducted training and shadowing sessions for new joiners
- Assisted users via a newly implemented internal chat tool
- Engaged in user support interactions via telephone, chat and email platforms.
- Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
- Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for endusers.
- Maintained detailed documentation of incidents and resolutions, aiding future troubleshooting efforts.
- Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.
Service Desk Expert
Fujitsu Technology Solutions
05.2015 - 08.2016
- IT Consultant for H&M stores in London, Ireland, Switzerland, Luxembourg, France, Belgium, and South Africa
- Delivered training and project overviews for new joiners in both French and English
- Acted as the point of contact for escalations and completed weekly reports for third parties
- Participated in team structure change discussions with Service Controller and team managers
- Emphasized continuous improvement by providing constructive feedback to team members and encouraging ongoing learning opportunities.
- Minimized system disruptions by performing regular maintenance on hardware components and software applications.
Education
3rd year Undergraduate - Telecommunication and Computer Science
Polytechnic of Lodz
Lodz - Poland01.2015
Engineering Diploma - Electrical Engineering (Automatics)
University of Bejaia
Bejaia - Algeria 01.2014
Skills
- Windows Servers
- Microsoft Azure
- Office 365 Apps
- Microsoft Endpoint
- Active Directory & Azure AD
- PDQ Deploy
- DevOps & Jira Atlassian
- Microsoft Defender
- Umbrella, AMP and Cisco Secure Client
- Mimecast
- PRTG
- Smartsheet
- Uniflow Online
- Virtual machines
- Infrastructure management
- Hyper V
- IT asset management
- Incident management
Certification
- Certificate in First Aid Training, Bejaia, Algeria, 01/01/12
- Driving Licence – Category B, 01/01/11
- Baccalaureate Diploma in Mathematics, 01/01/10
Languages
French
Bilingual or Proficient (C2)
English
Advanced (C1)
Berber/Kabyle
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
Hobbies and Interests
- Travelling
- Reading
- Discovering new cultures
- Swimming
- Football
Timeline
IT Assistant Manager & End-User Computing
GS1 AISBL
03.2020 - Current
IT Infrastructure Administrator Support Officer
Ideal Standard International NV
10.2018 - 03.2020
Service Desk Analyst
Credit Suisse
10.2016 - 11.2018
Service Desk Expert
Fujitsu Technology Solutions
05.2015 - 08.2016
3rd year Undergraduate - Telecommunication and Computer Science
Polytechnic of Lodz
Engineering Diploma - Electrical Engineering (Automatics)
University of Bejaia
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