Anouscha Moreel

Dynamic and seasoned professional with over 20 years of experience in the hospitality industry. Expertise in leading front-of-house operations, enhancing guest satisfaction, and optimizing service standards. Robust networking and relationship-building talent, active workplace involvement and a flair for operating in a fast paced hospitality environment lead to a successful leadership style and ability to develop and motivate multi-cultural teams and a customer-centric approach, ensuring memorable dining experiences in luxury and high-end establishments.

Team Leadership As a manager it's my responsibility for leading and motivating a team to deliver exceptional guest experiences. This involves effective communication, coaching, and mentoring to ensure that team members are well-equipped to provide personalized services.

Sales Management Managing and arranging sales involves coordinating with various vendors, negotiating contracts, and developing compelling packages to enhance guest satisfaction and drive revenue aligning with overall guest experience strategy as per guest request providing recommendations and dressing concerns.

As a manager I have in-depth knowledge about the ports on the itinerary. This includes understanding local cultures, attractions, and logistics to provide accurate information and recommendations to guests.

Close collaboration with the General Manager is essential for a smooth operation. This involves regular communication, sharing insights, and addressing any challenges to ensure a seamless overall guest experience.

Guest Experience Prioritization The primary focus of the job is on enhancing the overall guest experience. This involves continuously seeking ways to exceed guest expectations, gathering feedback, and implementing improvements based on guest insights as well as successfully handling problems and complaints that are arising.

Adaptability Given the dynamic nature of the hospitality- and travel industry, I am adaptable and able to handle unforeseen challenges or changes in the itinerary.

Problem Solving The ability to quickly and effectively address any issues or concerns. This includes being resourceful, diplomatic, and solution-oriented.Problem Solving Resourceful Solution-oriented Effective team player Personal integrity

• North and South Africa
• Canada
• USA
• All of Europe
• Scandinavia
• Russia
• Estonia
• Most of the Caribbean Islands

• English
• Dutch
• French

• Travel
• Cooking
• Cycling
• Swimming
• A good movie