Anne-Marie Pauwels
Anderlecht
Summary
Accomplished Credit Controller focused on improving department productivity and streamlining processes for efficiency. Resourceful and skilled professional with a quality-minded and customer-driven approach.
Overview
33
33
years of professional experience
Work History
Credit Controller Key Accounts
TNT - Interim
07.2014
- Manage your customer portfolio within the agreed credit terms and periods, and the collection targets achieved
- Invoices collected in accordance with the quality standards, policies, procedures and processes
- Maintain Good relationships with customers, payment institutions and sales within the portfolio
- Problematic recoveries escalate and reporting to managers and salespeople
- Support other departments with a view to the prompt resolution of questions and complaints Recurrent identify differences and propose corrective measures to the Collection Team Leader
- Monitoring of the market of the customer portfolio through various media (eg newspapers., Other departments, etc
- Supporting Invoice Query Behavior to insure
- Outstanding customer experience Customers and / or TNT depots visits in the context of collection activities (6-8x annually inquire)
- Customers on billing and payment methods
- Preparing Reports and management support (F & A, Global Sales and CHO / Corporate Accounts management) on outstanding items and complaints about the bills in the portfolio
- Customer accounts reconciliation if necessary
- Ensure that the updates in the systems efficiently and accurately done.
Credit Controller
DHL Express Ternat
02.2008
- 3 Portofolio each with about 700 clients
- They needed to be followed up timely to receive our payments on time before the end of the month
- Keeping our DSO so low as possible
- Making up Excel files for monthly meetings, with problem customers
- Legal file follow-up
Credit Controller
Culligan Belgium
08.2022 - Current
- Supported sales teams by providing accurate credit information for new and existing customers.
- Increased collection rates through proactive account management and regular follow-ups with clients.
- Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Reached out to customers to check on payments and convey options.
- Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
- Maintained accurate records of all communications related to debtor management for audit purposes.
- Reviewed customer accounts for compliance with repayment obligations.
- Obtained payments and entered details into system.
- Responded to disputes calmly and applied logical, knowledgeable approaches to devise solutions.
- Ensured compliance with relevant financial regulations and legislation in all credit control activities.
- Used Creditsafe to perform credit appraisals, document verification and loan approvals.
- Facilitated the resolution of complex customer disputes, working closely with internal stakeholders to achieve mutually beneficial outcomes.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
- Enhanced team productivity by developing tailored training programs for junior staff members in credit control processes and best practices.
Credit Controller and after 3 months team leader of department
UZ BRUSSEL - JETTE
01.2019 - 07.2022
- Restructuring department, Implementing new way of working, KPI weekly, liaison with lawyers and collection agency, Liaison with patients regarding outstanding invoices (payment plans), Sending of reminders as well as reminders for payment plans, Grant permission to write off obsolete invoices, Checking of insurances for international patients, SAP - KWS - Excel - Word
Credit Controller
CARLSBERG - HLS - VASCO (Interim)
01.2018 - 08.2019
- Proactively manage debt collection on assigned Portfolio of accounts, Issuing of statements to clients using established guidelines, deadlines, procedures and process driven methodology, Agree payment plans with customers and ensure that they are adhered to, Resolution of queries to facilitate payments from customers, Assisting other credit controller, Assist in ad-hoc duties as required, Checking the accounts for unallocated ARP
Credit Controller France
STOREVER - Anderlecht (Interim)
01.2018 - 09.2018
- B2B credit collection to French customers, Reminders by mail & telephone contact, Enter offers, Invoicing
Senior Credit Controller (customers & Contractor)- Interim
IMTECH BS Belgium (Interim)
01.2017 - 09.2018
- Checking customer's credit ratings with banks, Setting up the terms and conditions of a loan, Timely and effective collection of all debts and customers payments, Negotiating re-payment plans, Maintaining contact with clients to ensure invoices are clear for payment, Resolving queries both internally and externally around outstanding invoices, Posting and allocating daily receipts to accounting systems, Providing accounts information to internal departments, Ability to establish and maintain good client relationships, both internally and externally at all levels, Ability to reconcile complex accounts and have excellent attention to detail, Competence in Microsoft Office products, XL and accounting software programmes, Calm, confident manner to handle potentially uncomfortable conversations
Credit Controller - Interim
KRONOS - Zellik (Interim)
04.2016 - 12.2016
- Working on a portfolio of the UK, Submitting and following up collection files, Taking care of daily customer contact, both by telephone and in writing, and follow up on payment plans, Intensive monitoring of the accounts receivable management, Assisting the Financial Director with the monthly reporting, Assess and proactively monitor the creditworthiness of the customers to avoid defaults
Credit Controller - Interim
REXEL - Zellik (Interim)
06.2015 - 01.2016
- Checking customer's credit ratings with Atradius & Graydon, Deciding whether or not to de-block the orders, Proactively manage debt collection on assigned Portfolio of accounts, Issuing of statements to clients using established guidelines, deadlines, procedures and process driven methodology, Agree payment plans with customers and ensure that they are adhered to, Resolution of queries to facilitate payments from customers, Prioritize and manage a challenging workload whilst maintaining a high level of customer service and satisfaction, Liaison and communication with internal departments as required in order to maintain an accurate position on customer accounts, Ensure that all prepared communications are accurately recorded/documented in a timely manner, Preparation of files for debt collection agencies, Attending court cases when required, Preparing weekly reports on the credit control/debtor, Assisting other credit controller, Assist in ad-hoc duties as required, Checking the accounts for unallocated ARP, The use ASW system
Credit Controller
ATLASCOPCO - Interim
09.2013 - 07.2014
- Introducing SAP to my colleagues, Explaining the different ways of using SAP and how to get several reports out of the system, Following up the outstanding payments, Reminders, General accounting activities (25%), Weekly, monthly and yearly aging reports to my manager.
Credit Controller
Saint Gobain - Anderlecht - Interim
02.2013 - 04.2013
- The system we use is SAP, Portfolio are 3 stores about 3.258 accounts, Following up outstanding payments (by phone/written), Payment disputes, Releasing and keep up to date of credit lines, Preparing weekly aging, Legale files, Reminders, General accounting activities (30%)
Credit Controller
Weishaupt - Anderlecht - Interim
02.2013 - 03.2013
- The system I use is SAP, I also do the input of the customers (B to B and B to C), adjust credit lines, Daily billing, Attorney files, Credit Collection, following up outstanding payments (by phone, email and written), Twice a month reminders, Close working with sales peoples
Credit Controller
Play it Again Sam ([PIAS]) - Anderlecht - Interim
10.2012 - 12.2012
- The system we use is Microsoft Dynamics (GP)
Credit Controller
Saint-Gobain - Anderlecht - Interim
04.2012 - 12.2012
- The system we use is SAP, Portfolio are 3 stores about 3.258 accounts, Following up outstanding payments (by phone/written), Payment disputes, Releasing and keep up to date of credit lines, Preparing weekly aging, General accounting activities (30%)
Credit Controller working from home
XOLV & Debtor Business - Nederland
06.2011 - 02.2012
Credit Control Officer
G4S Security Services n.v.
07.2008 - 06.2011
- I work with 2 departments within G4S, Security Systems and Securilink
- We use SAP
- Each portfolio has about 3.000 customers
- Daily follow-up from incoming payments
- Follow-up payments and making sure that the invoices are paid within the payment terms
- In case clients don't agree with the invoice, we block the invoice and make up a complaint file (NCR); we need to follow the up and making sure that they are solved promptly, so we can collect the money
- In case of non payment of the client, after several calls and reminders, the file needs to be prepared to send to the legal department
- Keeping track of the bankruptcies with the agency Graydon
- In case our client becomes bankrupt, we need to send the whole file to our legal and bookkeeping department
- The list we receive from Graydon, needs to be placed in a specific Excel file
- Monthly meetings with the directors of the departments
- They need ageing reports (Excel file) with our comments, why this client did not pay all his invoices
- Weekly TOP 50 client's needs to be send to our manager in specific Excel format
- Daily pulling of reminders, they need to be send to customers.
Credit Controller
DHL Express Ternat
09.2007 - 06.2008
- Answering phones, Helping clients to find their packages if they didn't receive them or give them the date and time that they will be delivered, In case that the package is damaged or lost, I needed to make a CSA file and sent it to the right department for follow-up
- February- credit Controller
Accounts Receivables
Concord Nursing Home
11.2006 - 04.2007
- Review and interpret legislative and third party regulations and updates and relate them to provider billing and reimbursement
- Prepare, update and review billing and collection policies and procedures
- Generate reports for the Chief Financial Officer
- Research resident non-payment to the nursing home and be a liaison between family members and the nursing home
- Perform account analysis of the specific accounts as directed by the Executive Director and/or the Chief Financial Officer
- Analyze monthly all outstanding receivables and reconcile the General Ledger
- Resident Coordinator back up
- Maintaining monthly list of resident's income for purpose of updating budget information from Medicaid, Social Security, and Veterans Administration.
Patient Services Manager
Ryan/Chelsea Clinton Community Health Center
05.2004 - 11.2005
- Supervising Accounts Management activities to ensure compliance with all appropriate regulatory authorities, third payers, including managed care organizations, Medicaid, Medicare and private insurances
- Implement agency policies and procedures, maximize revenue collection
- Supervise the Patient Services Supervisor and eight Data Entry Clerks to ensure that registration and financial counseling, billing, insurance follow-up and collections are timely and accurate
- Hire, train and prepare performance evaluations
- Implement operational system for staff efficiency and develop recommendations for change as needed
- Review and interpret legislative and third party regulations and updates, relate them to provider billing and reimbursement
- Prepare, update and review billing and collections policies and procedures
- Liaison with third party payers, providers, patients and center staff to ensure maximum cash flow for the center
- Train staff in all aspects of claims management
- Generate daily, weekly and monthly reports, as appropriate, to monitor outcomes and for internal consumption
- Review HCFA 1500 forms and/or change reports to ensure proper coding and fee schedules prior to submission third party reimbursement
- Maintain current and accurate database of third party payers on computerized billing system
- Handle special problems related to patient concerns and/or questions, provider billing and collections
- Oversee the process used for daily deposits, assure timely deposit to the bank, and arrange delivery of this information to main office
- Perform account analysis of the specific accounts as directed by the Executive Director and/or Chief Financial Officer
- Participate in the preparation of annual reports
- This includes but is not limited to the UDS-Uniform Data System, Medicare Cost report, and Medicaid Cost report
- Extensive knowledge of ICD-9 and CPT-4 coding
- Full knowledge of third party reimbursement, including Medicaid, Medicare, Managed Care in the New York City Market, ADAP and all commercial insurances.
Office Manager - Billing
Always Your Choice, Inc.
01.1998 - 06.2004
- Supervising of 6 employees from front end, medical assistant, medical records
- Implementing strategies so everything goes smoothly, creating superbills, verification sheets, and patient registration sheets
- Introducing Electronic billing
- Meet with vendors and place orders including office and medical supplies
- Keep inventory of office and medical supplies
- Maintaining and monitoring of A/R, charge entry, payment posting
- Keeping up to date with billing rules with ADAP and Medicaid in regards to HIV billing
- HIV counseling
Billing Office Manager
Ambulatory Surgery Center of Brooklyn,LLC
04.1999 - 05.2004
- Supervising 6 billers and 4 receptionists
- Maintaining and monitoring of Accounts Receivables, Charge Entry, Payment Posting, Electronic Transmission, CPT4 and ICD9 of surgical procedures and all other aspects of billing for the Medical and Facility department
- Reconcile all co payments and other payments collected during the course of the day
- Meet with all employees twice a month to discuss any problems in the several departments and finding solutions for these problems
- Prepare and follow up on credentialing for all providers and facility
- Negotiate contracts with the insurance companies, Medicaid, etc.
- Problem solving of all issues regarding front end, nursing and billing
- Weekly meeting with CEO and CFO regarding accounting, billing and scheduling of surgeries.
Office Manager - Manager - Medical Assistant
Arabic Medical Center
01.1992 - 01.1997
- Started as receptionist for 3 doctors (Pediatrics, OB-GYN, and Dentist)
- After 6 months did all billing for all 3 doctors
- Became medical assistant for OB-GYN and Pediatrics, blood drawing, following up on abnormal lab results, WIC forms, weight and heights, etc… I was 4 years office manager for all 3 physicians.
Education
High School Diploma -
RITON
DiestSkills
- Risk evaluations
- Deadline Oriented Approach
- Excel knowledge
- Active listening abilities
- Debt recovery expertise
- Client Confidentiality Practices
- Credit Control Procedures
- Ethical Conduct Standards
- Assertiveness in Collections
- Bankruptcy Process Understanding
- Payment plan creation
- Customer Relations
- Account Reconciliation Proficiency
Skillsbase
Dutch, English, French, SAP 720, ASW, BOB, Activewhere and Icontroller, Word, Excel, Windows, Lotus, Outlook
Languages
English
Bilingual or Proficient (C2)
French
Advanced (C1)
Dutch
Advanced (C1)
Timeline
Credit Controller
Culligan Belgium
08.2022 - Current
Credit Controller and after 3 months team leader of department
UZ BRUSSEL - JETTE
01.2019 - 07.2022
Credit Controller
CARLSBERG - HLS - VASCO (Interim)
01.2018 - 08.2019
Credit Controller France
STOREVER - Anderlecht (Interim)
01.2018 - 09.2018
Senior Credit Controller (customers & Contractor)- Interim
IMTECH BS Belgium (Interim)
01.2017 - 09.2018
Credit Controller - Interim
KRONOS - Zellik (Interim)
04.2016 - 12.2016
Credit Controller - Interim
REXEL - Zellik (Interim)
06.2015 - 01.2016
Credit Controller Key Accounts
TNT - Interim
07.2014
Credit Controller
ATLASCOPCO - Interim
09.2013 - 07.2014
Credit Controller
Saint Gobain - Anderlecht - Interim
02.2013 - 04.2013
Credit Controller
Weishaupt - Anderlecht - Interim
02.2013 - 03.2013
Credit Controller
Play it Again Sam ([PIAS]) - Anderlecht - Interim
10.2012 - 12.2012
Credit Controller
Saint-Gobain - Anderlecht - Interim
04.2012 - 12.2012
Credit Controller working from home
XOLV & Debtor Business - Nederland
06.2011 - 02.2012
Credit Control Officer
G4S Security Services n.v.
07.2008 - 06.2011
Credit Controller
DHL Express Ternat
02.2008
Credit Controller
DHL Express Ternat
09.2007 - 06.2008
Accounts Receivables
Concord Nursing Home
11.2006 - 04.2007
Patient Services Manager
Ryan/Chelsea Clinton Community Health Center
05.2004 - 11.2005
Billing Office Manager
Ambulatory Surgery Center of Brooklyn,LLC
04.1999 - 05.2004
Office Manager - Billing
Always Your Choice, Inc.
01.1998 - 06.2004
Office Manager - Manager - Medical Assistant
Arabic Medical Center
01.1992 - 01.1997
High School Diploma -
RITON
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