Anna Verstova

• Work with agreements and SLA, working with claims for in-flight services;

• Control outsource company

• Catering and onboard duty free: managing and handling for regular and charter flights; ;

• Control and ordering of printed materials, elements of service, goods/foods for sale on board;

• Quality control and support base and outbase stations for catering, cleaning, print products, disinfection's, sales on board etc.;

• Work with inflight equipments (storage, issuance, accounting, purchasing).

• Book airtickets, train tickets, hotels, insurance, transfers;

• Informing and advising on tourist offers;

• Work with contracts and clients, working with invoice and cash;
• Development of proposals for companies;
• Search, training and control of personnel.

• Development of a scheme and technical implementation of work with a subagency network and new
clients;
• Airtickets (GDS Amadeus, Galileo, Sabre, SPRK), B2B - RezOn, Simfonia, RTS, CRM, BSP different countries;
• Hotels, tours, vip, private cherter, airtickets (GDS Amadeus, Galileo, Sabre), B2B - RezOn/Symfonia, RTS, CRM, BSPlink, BSP different countries.
• Work with documentation, cash desk, cash book, contracts, LSG, tax inspection (audit for 3 years);
• Search, control and training of personnel.

• Development and defense of a business plan and justifications, develop work instructions, work
technologies;
• Opening offices A-Z for the sale of air tickets and additional services at airports;
• Opening of a call center at the airport;
• Search, training, control of personnel;
• Started work with 8 airlines for ticketing and additional baggage;
• According to the results of Airport Handling LLC in 2016 TOP-20 in Ukraine of air ticket sales.

• Answered high volume of phone calls and email inquiries.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Organized and coordinated conferences and monthly meetings.
• Work with documentation, interaction with all departments, regulation of the transportation of dangerous goods, licensing of new routes, work with complaints.

• Delivered instruction in language arts encompassing reading, grammar, composition and literature, working with teachers in other subjects to integrate skills across curriculum.
• Built relationships with students to understand obstacles to learning such as difficult home situations, illness or social hurdles.