Anissa Diraa
Marche-en-Famenne
Summary
Dynamic and dedicated professional with experience at Radisson Blu, excelling in customer service and multitasking. Proven ability to manage high-stress situations effectively while assisting diverse clientele. Strong communication skills, with a background in translation and administrative support, ensuring exceptional visitor experiences and satisfaction. Strong foreign language skills in French, English, German, but also Dutch. Willing to further improve her spoken languages skills in Dutch (B2) and German (B2) for the position.
Overview
10
10
years of professional experience
Work History
Cashier
Quick Belgium
09.2016 - 09.2019
Cashier at Quick. Putting this job on my CV might seem odd, but this was the most stressful job I've ever done as a student. It involved a lot of multi-tasking and good stress management, especially during the night shift!
Intern
IETM
02.2015 - 05.2015
Internship: part of the Communication team. Translating briefings and various documents from EN/DE into FR and from FR into EN. Taking part in the weekly staff meeting.
Receptionist
Radisson Blu
02.2010 - 08.2013
Student job: Receptionist and member of the team for the breakfast shift. Main tasks: make sure that the tourists needs were take care of. A lot of multitasking was involved.
HELP DESK
BELVUE MUSEUM
11.2009 - 01.2013
Student job. main tasks: welcome tourists and visitors, provide them with information regarding the museum and help them with directions. Occasional administrative tasks during the holidays.
Education
Master's - INTERPRETING- ENGLISH/GERMAN-MASTER NOT VALIDATED
ULB
Brussels, BelgiumMaster's Degree - Translation German/English
Catholic University of Leuven
Brussels07-2015
Bachelor's Degree - Translation English/German
MARIE HAPS
BRUSSELS09-2012
High School Diploma -
INSTITUT SAINT LAURENT
MARCHE EN FAMENNE06-2009
Skills
- Customer service
- Customer assistance
- Multitasking
- Patience
Languages
English
Advanced (C1)
German
Advanced (C1)
Dutch
Upper intermediate (B2)
French
Bilingual or Proficient (C2)
Timeline
Cashier
Quick Belgium
09.2016 - 09.2019
Intern
IETM
02.2015 - 05.2015
Receptionist
Radisson Blu
02.2010 - 08.2013
HELP DESK
BELVUE MUSEUM
11.2009 - 01.2013
Master's - INTERPRETING- ENGLISH/GERMAN-MASTER NOT VALIDATED
ULB
Master's Degree - Translation German/English
Catholic University of Leuven
Bachelor's Degree - Translation English/German
MARIE HAPS
High School Diploma -
INSTITUT SAINT LAURENT
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