Ange Dieudonné BOUITY

• Web content creation, application and website development.
• Development of tailored marketing plans for various businesses.
• Production of virtual tours for real estate agents.
• Project management and client relations.

Customer Reception and Needs Assessment

• Delivered personalized commercial proposals and managed payment processing, including cash handling and cash register balancing.
• Maintained and updated customer databases and handled customer complaints such as exchanges, refunds, and dissatisfaction.
• Managed stock replenishment, shelf organization, and conducted inventory counts while supporting stock monitoring and order placement.
• Applied retail sales techniques and monitored key sales indicators (revenue, average basket value).
• Performed banking operations control and daily cash register closing procedures.

• Conducted discovery interviews to assess client needs, presented products, and developed tailored commercial offers.
• Participated in team meetings to review commercial activity and share client feedback (comments, objections, etc.).
• Attended trade shows, managed booth animation, welcomed visitors, and promoted and sold products.
• Prepared client visits to ensure successful meetings, developed targeted and persuasive sales pitches.
• Received incoming goods, checked product condition, reported and set aside damaged items, and organized stock and shop floor.
• Demonstrated products to clients, explained functionality and features, and provided hands-on guidance with a pedagogical approach.

• Established and managed a telecom distribution company.
• Recruitment and training of sales teams.
• Developed marketing strategy and managed retail operations.

• Oversaw retail commercial operations.
• Trained sales staff and monitored sales KPIs.
• Managed inventory, merchandising, and financial closing.

Télé Pour Tous (TPT), Congo Brazzaville

• Hosted a youth-oriented show on social and economic topics.
• Content creation, debate facilitation, and media communication management.

Sales and Marketing Manager | 2000–2001

• Developed and implemented innovative marketing and commercial strategies to increase brand visibility and customer acquisition in a highly competitive telecom market.
• Coordinated national sales teams, set performance targets, and provided training to enhance product knowledge and selling techniques.
• Designed and launched promotional campaigns tailored to various customer segments, resulting in a significant increase in market share.
• Conducted market research and customer needs analysis to adjust offers and improve service delivery.
• Organized and participated in outreach events and exhibitions to promote CELTEL's services and strengthen customer relationships.
• Contributed to the introduction of new mobile packages and prepaid services, improving customer satisfaction and retention.
• Reported on KPIs and sales performance to senior management, providing strategic insights and recommendations.