Ange Desiree INKINDI
Kigali
Summary
Accomplished Flight Purser with a proven track record at RWANDAIR, adept in team management and problem-solving. Excelled in enhancing passenger satisfaction and safety, demonstrating exceptional communication and leadership. Skilled in adapting to dynamic situations, ensuring compliance with regulations. Renowned for interpersonal skills and maintaining calm under pressure, significantly contributing to operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Flight Purser
RWANDAIR
07.2019 - 09.2024
- Supervise and coordinate the cabin crew, ensuring all duties are performed efficiently and effectively.
- Ensure compliance with airline regulations and safety protocols. Conduct safety briefings and demonstrations.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing personal inquiries and concerns.
- Managed inventory of in-flight food and beverage items for optimal resource utilization.
- Serve as the primary liaison between the cabin crew and flight deck, relaying important information as needed
- Handle any in-flight issues or emergencies, utilizing effective problem-solving skills to ensure passenger safety and comfort.
- Complete post-flight reports and documentation as required, noting any incidents or passenger feedback.
Flight Attendant
RWANDAIR
01.2017 - 07.2019
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Education
MBA - International Business
Oklahoma Christian University
Oklahoma, United States Of America06.2021
Bachelor of Science - Food Science And Technology
University of Rwanda
Kigali, Rwanda07.2016
Skills
- Strong leadership
- Interpersonal skills
- Punctuality
- Exceptional communication
- Documentation accuracy
- Team Management
- Problem solving
- Ability to remain calm under pressure
- Teamwork
- Cultural competency
- Adaptability
Certification
- Project Management Professional (PMP) – Project Management Institute.
- Online International Diplomacy and protocol Masterclass - African Institute of Protocol
- Service excellence- E-Cornell University
- Building High-performing teams - E-Cornell University
Timeline
Flight Purser
RWANDAIR
07.2019 - 09.2024
Flight Attendant
RWANDAIR
01.2017 - 07.2019
MBA - International Business
Oklahoma Christian University
Bachelor of Science - Food Science And Technology
University of Rwanda
Similar Profiles
Aimable KADERI NDAYAMBAJEAimable KADERI NDAYAMBAJE
Country Manager at RwandAirCountry Manager at RwandAir
Vladislav MelnikVladislav Melnik
Captain B-737 at RwandairCaptain B-737 at Rwandair
Kenneth Ngabo RutagengwaKenneth Ngabo Rutagengwa
CARGO HANDLER at RWANDAIRCARGO HANDLER at RWANDAIR