Anel Elesse
Ath,Hainaut
Summary
Reliable and professional receptionist with strong experience in customer service and front desk operations. Skilled in handling guest enquiries, administrative tasks and cash transactions in fast-paced environments. Known for excellent communication skills and a calm, solution-focused approach. Bilingual in English and French, with a strong work ethic and attention to detail.
Overview
26
26
years of professional experience
7
7
years of post-secondary education
Work history
Receptionist
JILL HOTEL
Brussels , Brussels Region
2025.12 - 2026.03
- Welcoming guests and managing check-in/check-out procedures. Handling reservations, payments and pre-authorisations using Opera Cloud. Responding to calls and emails in French and English. Resolving guest enquiries professionally and coordinating with housekeeping to ensure smooth daily operations. Preparing cashier closures and shift handovers with accuracy.
- Greet and assist visitors in a professional and friendly manner
Receptionist
L-AVENUE
Brussels , Brussels Region
2024.10 - 2025.12
- Welcoming and directing guests Managing check-ins and check-outs Entering and updating reservations Processing payments and room upgrades Handling calls and emails in French and English Coordinating with internal departments Following up on special requests and resolving issues Carrying out administrative tasks related to guest files and bookings
Receptionist
THE HOTEL
Brussels , Brussels Region
2013.06 - 2024.09
- Day and night reception, reception of guests, night audits, reservations, administrative tasks, and complaint handling with a warm, professional, and excellence-oriented service.
Customer Service Representative
NATIONWIDE
Leeds , West Yorkshire
2013.01 - 2013.05
- Provided tailored support to clients in-branch, by phone, and online.
- Efficient management of transactions, incoming calls, and digital commercial inquiries.
- Committed to delivering top-tier service through ongoing professional training.
Customer Service Advisor
CAPITA
Leeds , West Yorkshire
2010.01 - 2012.12
- Ensured positive interactions between the company and clients by delivering excellent service, responding promptly to customer correspondence, resolving queries and complaints, and managing Customer Service and Deferred inboxes daily.
- Handled inbound and deferment applications, inbound and outbound calls, and discussed payment options.
Customer Service Advisor
THE CARPHONE WAREHOUSE
Leeds , West Yorkshire
2006.01 - 2009.12
- Responded positively to customers by answering inquiries professionally and dealing with complaints within a short timeframe.
- Followed up on inquiries to ensure dispatch of items.
Translator and Interpreter
REFUGEE COUNCIL
London , Greater London
2005.01 - 2005.12
- Provided translation services from English to French and vice versa.
- Assisted refugees and asylum seekers in settling into London.
Pharmaceutical Production Operative
Recipharm
Leeds , West Yorkshire
2004.01 - 2004.12
- Packaged pharmaceutical products in line with GMP standards
- Maintained a clean and controlled working environment
- Performed cleaning and sanitation of equipment and production areas
- Followed strict health & safety and hygiene procedures
- Carried out basic quality checks and reported issues
- Worked efficiently in a fast-paced production environment
Training Supervisor
BURGER KING
Leeds , West Yorkshire
2000.01 - 2003.12
- Supervised up to 15 team members, ensured coverage of duties including operating the till, cooking, managing party bookings, maintaining standards, cleaning, and stock storage in accordance with food hygiene standards.
Education
Bachelor's degree - English as a Foreign Language & Global Development
LEEDS METROPOLITAN UNIVERSITY
Leeds 2009.09 - 2012.05
A-Levels - Foundation course in ICT
COLLEGE OF NORTH WEST LONDON
London 2001.09 - 2002.05
GCSE qualifications -
ST AUGUSTINE'S SCHOOL
London 1996.09 - 2000.06
Skills
- Customer service excellence
- Cash handling
- Bilingual communication (English & French)
- Attention to detail
- Problem-solving skills
- Organisation skills
- Administrative skills
- Health & safety awareness
- Cleaning and hygiene standards
- Ability to work night shifts
- Teamwork and ability to work independently
Languages
English, French
Native
Dutch
Beginner
A1
Languages
2,6,6
Timeline
Receptionist
JILL HOTEL
2025.12 - 2026.03
Receptionist
L-AVENUE
2024.10 - 2025.12
Receptionist
THE HOTEL
2013.06 - 2024.09
Customer Service Representative
NATIONWIDE
2013.01 - 2013.05
Customer Service Advisor
CAPITA
2010.01 - 2012.12
Bachelor's degree - English as a Foreign Language & Global Development
LEEDS METROPOLITAN UNIVERSITY
2009.09 - 2012.05
Customer Service Advisor
THE CARPHONE WAREHOUSE
2006.01 - 2009.12
Translator and Interpreter
REFUGEE COUNCIL
2005.01 - 2005.12
Pharmaceutical Production Operative
Recipharm
2004.01 - 2004.12
A-Levels - Foundation course in ICT
COLLEGE OF NORTH WEST LONDON
2001.09 - 2002.05
Training Supervisor
BURGER KING
2000.01 - 2003.12
GCSE qualifications -
ST AUGUSTINE'S SCHOOL
1996.09 - 2000.06