Andrei-Ștefan Cernat
Tournai
Summary
Dynamic and reliable professional with a proven track record at Ryanair, adept at managing emergency situations and enhancing customer satisfaction. Skilled in safety awareness and customer assistance, I excel in creating a secure and welcoming environment. Demonstrated ability to improve teamwork and maintain compliance, underscoring a commitment to excellence and passenger care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cabin Crew Member
Ryanair
04.2018 - 07.2024
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
Cashier
Carrefour
05.2015 - 05.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma - Furniture Design
Grup Industrial Forestier
Campina , Romania Skills
- Customer Assistance
- Reliability and punctuality
- Equipment monitoring
- Cultural Sensitivity
- Initiative-taking
- Safety awareness
- Food and Beverage Service
- Assertiveness
- Compliance and regulations
- Passenger Assistance
- Security measures
- Emergency Procedures
- Equipment Operation
- Emergency Situations Management
- Professional Appearance
Certification
EASA License
Driver B License
Languages
Romanian
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Elementary (A2)
French
Beginner (A1)
Timeline
Cabin Crew Member
Ryanair
04.2018 - 07.2024
Cashier
Carrefour
05.2015 - 05.2017
High School Diploma - Furniture Design
Grup Industrial Forestier
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