Resumen profesional
Datos destacados
Experiencia
Formación
Enfatiza tus habilidades clave
languages
Personalizado
Cronología
Disponibilidad
Andrea López del Castillo Albiol

Andrea López del Castillo Albiol

Resumen profesional

I am a person who always strives to ensure customer satisfaction. I have extensive professional experience and solid knowledge of the sector. I am able to work both in a team and independently, depending on the needs.

I have been working in the food sector for 10 years, therefore, my tasks have been very diverse, and now I have been working on horeca for more than 3 years.

I am good with customer service, I have the ability to predispose to learn new tasks, I am a positive person, emphatic, flexible and open-minded person, I really like to learn new things and meet new people, I am also punctual and responsible.


Datos destacados

13
13
years of professional experience
5
5
years of post-secondary education

Experiencia

Recepcionist, Bartender and housekeeping

St Christophers Inn Bruges hostel
Bruges
07.2022 - Actual
  • Customer service and support.
  • Teamwork to facilitate goal achievement.
  • Efficient fulfillment of assigned tasks.
  • Sales to customers, offering quality service.
  • Problem resolution and incident management.
  • Administrative tasks, like, telephone support and management of company email.
  • Prepare, mix, and serve a wide variety of alcoholic and non-alcoholic drinks.
  • Maintain cleanliness and organization of the bar area.
  • Greet customers, take orders, and provide friendly and efficient service.
  • Recommend beverages and suggest cocktail pairings based on customer preferences.
  • Handle cash and card transactions accurately.
  • Check identification to verify legal drinking age.
  • Restock bar inventory and supplies as needed.
  • Create a welcoming and engaging atmosphere for guests.
  • Clean and tidy guest rooms, bathrooms, and common areas.
  • Change bed linens and replace towels and amenities.
  • Vacuum carpets, sweep and mop floors.
  • Report any maintenance issues or lost and found items.
  • Ensure high standards of cleanliness and presentation.
  • Provide excellent customer service and respond to guest requests promptly.

Cleaner

School services
, Bruges
03.2022 - 06.2024
  • Maintenance of various areas, dust removal, floor cleaning, and bathroom disinfection.
  • Cleaning of assigned areas, following the work plan and using specific products.
  • Changing trash bags and responsible waste management and disposal.
  • Cleaning glass surfaces, windows, and mirrors with specific products.
  • Cleaning and maintenance of common areas in residential and office buildings.

Supermarket

Mercadona
Valencia
06.2011 - 10.2021
  • I am a cashier, restocker, fishmonger and ham cutter.
  • Friendly treatment towards the public.
  • Placing orders, organizing the section, keeping track of the expiration and quality of the products.
  • Ability to visualize a problem and solve it.
  • Assembling the section.
  • Replenishment.
  • Money handling.

Social integrator focused on the field of immigration and minors

Refugee center
Mislata, Valencia
09.2015 - 06.2016
  • Design and implementation of projects to promote healthy use of leisure and free time.
  • Collaboration with the technical team in the areas of mediation and insertion labor.
  • Collaboration in the Spanish learning classroom at different levels.

Administrative and social media manager

Restaurant "Casa Gijón"
Quart de Poblet, Valencia
02.2013 - 06.2013
  • Invoice management
  • Customer and supplier management
  • Graphic creation of brochures
  • Provide information through social networks

Formación

Technique in social integration - Social

I.E.S. Misericordia, Valencia
09.2014 - 06.2016
  • Study and practice of improving social skills.
  • Carrying out educational and social projects to help or improve the groups at risk of social exclusion.
  • Carrying out and studying projects for occupational insertion.
  • Holding of numerous exhibitions to explain the projects made.
  • Knowledge of personal autonomy skills to help people in a situation of dependency.

Tourism - Economy

University of Valencia, Valencia
09.2009 - 05.2013
  • Marketing and Human Resources
  • Basic economics.
  • Use and management of the office package.
  • Carrying out projects, regarding the creation of tourist packages.
  • Statistics and studies of trends, tastes, etc.
  • Study of laws focused on the tourism field.
  • Basic psychology.

Enfatiza tus habilidades clave

  • Teamwork
  • Adaptability
  • Ability to Work Under Pressure
  • Ability to Work in a Team
  • Ability to Multitask
  • Initiative and Problem-solving Abilities
  • Customer Service
  • Fast Learner
  • Punctuality, responsibility and commitment
  • Empathy
  • Flexibility and adaptability
  • Attention to detail
  • Social skills

languages

Español
Lengua materna
English
Avanzado
C1
Spanish; Castilian
Experto
C2
Italian
Intermedio
B1
Holandés
Principiante
A1

Personalizado

I do yoga and some gym activities like cardio exercises, read books and watch movies and series, I love traveling, and dance, when I have a chance I go trekking. Also I love pass time with my friends and my partner.

Cronología

Recepcionist, Bartender and housekeeping - St Christophers Inn Bruges hostel
07.2022 - Actual
Cleaner - School services
03.2022 - 06.2024
Social integrator focused on the field of immigration and minors - Refugee center
09.2015 - 06.2016
I.E.S. Misericordia - Technique in social integration, Social
09.2014 - 06.2016
Administrative and social media manager - Restaurant "Casa Gijón"
02.2013 - 06.2013
Supermarket - Mercadona
06.2011 - 10.2021
University of Valencia - Tourism, Economy
09.2009 - 05.2013

Disponibilidad

Lunes
Martes
Miércoles
Jueves
Viernes
Sábado
Domingo
Mañana
Tarde
Noche
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