Anasua Dutta
Leuven
Summary
I am an Inside Sales and Solutions Sales professional with over nine years of experience in IT and cloud solutions. I have a strong background in customer relationship management, customer onboarding, and supporting customers with tailored solutions. I am proactive, customer‑focused and quick to adapt, and I enjoy working in a team to achieve strong sales and long‑term client relationships.”
Overview
9
9
years of professional experience
1
1
Certification
Work History
Inside Sales Account Manager
Crayon Software Experts India Pvt. Ltd
, India
01.2017 - 06.2022
- Led end‑to‑end onboarding for new users across CRM and internal tools, ensuring smooth setup, configuration, and go‑live.
- Delivered structured training sessions, walkthroughs, and documentation to increase product adoption and reduce support dependency.
- Acted as the primary point of contact for customers, ensuring a positive onboarding experience and long‑term engagement.
- Provided day‑to‑day support via email, chat, and calls, resolving functional and technical issues with clarity and speed.
- Diagnosed CRM workflow issues, data inconsistencies, and configuration gaps, ensuring minimal downtime for users.
- Maintained high customer satisfaction through empathetic communication and proactive follow‑ups
- Gathered customer insights and translated them into actionable feedback for product and engineering teams.
Inside Sales Account Manager
Software One India Pvt. Ltd.
04.2016 - 12.2016
- Managed key customer accounts and served as the primary contact for licensing and solution inquiries.
- Prepared pricing proposals and coordinated solution quotes with technical teams.
- Handled order processing, customer requests, and partner communication.
- Collaborated with portfolio advisors to align customer requirements with licensing solutions.
Inside Sales Representative
Bertelsmann Marketing Services India Pvt. Ltd. (Microsoft India-SMB)
12.2014 - 03.2016
- Managed marketing leads and tracked opportunities using CRM systems.
- Coordinated with regional Microsoft partners to identify opportunities in SMB markets.
- Acted as the first escalation point for customer inquiries related to Microsoft licensing solutions.
- Ensured CRM data accuracy by maintaining detailed records of customer interactions and deals.
Business Development - Junior Associate
Daffodil Software Pvt. Ltd.
01.2014 - 11.2014
- Responsible for selling web development services to the European market and achieving sales targets consistently.
- Drafted project estimations, proposals, and documentation based on technical inputs.
- Maintained strong relationships with key stakeholders, and ensured customer satisfaction.
- Collaborated with cross‑functional teams to deliver seamless support and solutions.
Market Research Intern
Comparex India Pvt. Ltd.
Delhi
05.2013 - 07.2013
- Conducted market research and customer outreach to identify demand for Microsoft MSDN developer solutions, informing business strategy.
Education
Post Graduate Diploma in Management (PGDM) /MBA - Marketing and Human Resource (Dual Specialization)
Institute of Technology and Science
India01.2014
Bachelors in Commerce - Accountancy (Major)
Burdwan University
India01.2009
Skills
- CRM (MS Dynamics Sales)
- Customer Onboarding & Implementation
- Client relationship management
- Cross-functional Team Collaboration
- Proficiency in MS Office
- Interpersonal communication
Languages
English
Proficient
C2
Dutch
Intermediate
B1
Personal Information
Available: Immediate
Certification
- Microsoft Certified -Azure Fundamentals AZ-900 Issued Feb 2020, Credential ID 989647329
Timeline
Inside Sales Account Manager
Crayon Software Experts India Pvt. Ltd
01.2017 - 06.2022
Inside Sales Account Manager
Software One India Pvt. Ltd.
04.2016 - 12.2016
Inside Sales Representative
Bertelsmann Marketing Services India Pvt. Ltd. (Microsoft India-SMB)
12.2014 - 03.2016
Business Development - Junior Associate
Daffodil Software Pvt. Ltd.
01.2014 - 11.2014
Market Research Intern
Comparex India Pvt. Ltd.
05.2013 - 07.2013
Post Graduate Diploma in Management (PGDM) /MBA - Marketing and Human Resource (Dual Specialization)
Institute of Technology and Science
Bachelors in Commerce - Accountancy (Major)
Burdwan University