ANASS EL SAYD
Senior Project Delivery Manager
Zaventem
Summary
Experienced IT Project Manager & Service Delivery Manager, I excel in leading digital initiatives, optimizing service operations, and delivering tailored solutions. With extensive experience in major international companies and large-scale projects, I specialize in project coordination, financial forecasting, and operational improvement. My expertise spans business analysis, stakeholder management, and service optimization. Additionally, my international experience in event organization has strengthened my leadership, adaptability, and communication skills.
Overview
7
7
years of professional experience
5
5
Languages
Work History
Service Delivery Manager
CGI
09.2024 - Current
- Improved service quality, addressing client concerns promptly and professionally.
- Led cross-functional teams to achieve project goals on time and within budget.
- Coordinated with multiple departments (15 FTE's) to ensure seamless service delivery across all touchpoints.
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
- Conducted regular reviews of service offerings, identifying gaps in the market, and recommending new solutions accordingly.
SDM/ITSM management
ATOS IT Services And Solutions
06.2023 - 09.2024
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines (SDM)
- Identified and analyzed user requirements and processes to develop optimization strategies
- Collaborated with stakeholders to define features, integrations and partnerships
- Implementing practices to streamline project management processes and ensure efficient collaboration between cross-functional teams
- Resolved problems, improved operations and provided exceptional service.
Project Manager
KBC
06.2021 - 05.2023
- Seasoned PM/DM with extensive experience in analysis and project management. Planned, designed, and scheduled phases for large projects.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Identifies and capitalizes on cross-selling opportunities to maximize share of the client's wallet
- Drives digital innovation within solutions, leveraging technology to enhance client experiences and business development
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
Web Development Manager
Freelance
01.2018 - Current
- Collaborated with cross-functional teams for seamless integration of web applications into existing systems.
- Evaluated emerging web technologies and recommended strategic implementation plans for continuous improvement efforts.
- Streamlined content management processes for improved efficiency and user experience.
- Developed user-friendly web forms with validation and error handling.
- Crafted SEO strategy and intuitive interface for site to achieve prominent rankings across top browser platforms.
Assistant Application Manager
Freelance
01.2018 - 12.2021
- Increased overall department efficiency by optimizing workflows using automated tools where appropriate.
- Spearheaded the implementation of agile methodologies within the team, increasing efficiency and reducing development time.
- Maintained detailed documentation of all projects to facilitate seamless handoffs between team members as needed.
- Oversaw development and implementation of improvements to support network operations.
- Implemented and maintained technology and software budget.
Education
Master of Science - Management
Open Universiteit
Amsterdam 06.2026 - Current
Bachelor of Science - Financie- En Verzekeringswezen
Odisee
Brussels 09.2016 - 07.2020
No Degree - Organizational Communication
European Youth Parliament
Switzerland 06.2015 - 09.2015
Credit Intermediation - Banking And Finance
Febelfin
Brussels, Belgium 01.2022 - 02.2022
High School Diploma -
Lyceum Martha Somers
Brussels, Belgium 04.2001 -
Skills
SCRUM
AGILE
SAFE
undefinedTimeline
Master of Science - Management
Open Universiteit
06.2026 - Current
Service Delivery Manager
CGI
09.2024 - Current
SDM/ITSM management
ATOS IT Services And Solutions
06.2023 - 09.2024
Credit Intermediation - Banking And Finance
Febelfin
01.2022 - 02.2022
Project Manager
KBC
06.2021 - 05.2023
Web Development Manager
Freelance
01.2018 - Current
Assistant Application Manager
Freelance
01.2018 - 12.2021
Bachelor of Science - Financie- En Verzekeringswezen
Odisee
09.2016 - 07.2020
No Degree - Organizational Communication
European Youth Parliament
06.2015 - 09.2015
High School Diploma -
Lyceum Martha Somers
04.2001 -
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