Amanda Payne
Auderghem
Summary
Experienced admissions and administrative professional with a strong background in customer service, project management, and education. Skilled in streamlining processes, enhancing client experiences, and working with diverse, international communities. Eager to leverage leadership, organizational, and communication skills to contribute to a dynamic organization and drive successful outcomes in admissions and client relations.
Overview
10
10
years of professional experience
Work History
Project Manager/Executive Assistant
Belay Solutions
01.2021 - 01.2024
- Led project management initiatives for leading sales development companies, coordinating efforts across teams to ensure project deadlines were met
- Created content for social media and marketing, contributing to brand development and client engagement strategies
- Recruited and onboarded new employees, ensuring a seamless transition and compliance with company policies
- Collaborated with leadership teams to plan events and organize team-building activities
Admissions Manager & Teacher
ELS
Nashville
01.2019 - 01.2024
- Managed the full admissions process from initial inquiry to student enrollment, ensuring a smooth, professional, and welcoming experience for all prospective students and families.
- Conducted campus tours and handled inquiries, providing timely and accurate information to ensure families felt supported throughout the process.
- Collaborated with the Academic Director to assess student applications, conduct interviews, and make final admissions decisions aligned with school policies.
- Developed and implemented innovative ideas to improve the onboarding experience, identifying pain points in the admissions journey, and introducing solutions to enhance customer service excellence.
- Maintained accurate admissions records and prepared data-driven reports, analyzing trends to recommend improvements to the admissions process.
- Worked closely with the marketing team to create admissions materials, including brochures and digital content, contributing to targeted recruitment campaigns.
- Led the admissions team, ensuring the efficient handling of inquiries, follow-ups, and the delivery of exceptional campus tours.
- Collaborated with finance regarding financial aid and scholarships, ensuring applicants received the necessary support.
- Engaged recruitment agencies to achieve higher retention rates
Customer Service Manager
Building Plastics Inc.
01.2014 - 01.2021
- Led a team of customer service representatives, conducting training and ensuring the delivery of high-quality service
- Managed customer inquiries and concerns, maintaining a positive and professional relationship with clients
- Analyzed customer service processes to identify areas for improvement, resulting in increased customer satisfaction
Education
Bachelor of Psychology -
Middle Tennessee State University
01.2024
CELTA (Certificate in English Language Teaching to Adults) -
Cambridge University
01.2019
Skills
- Admissions Process Management
- Strategic Marketing and Recruitment
- Data Analysis and Reporting
- Team Leadership and Management
- Cross-Cultural Communication
- Project Management
- Customer Service Excellence
- CRM and Admissions Software Proficiency
- Event Planning and Coordination
- Instructional planning
- Curriculum expertise
- Recruitment
- Office Management
- Policy Development
References
Available upon request.
Languages
- English, Native
- French, Elementary
References
References available upon request.
Timeline
Project Manager/Executive Assistant
Belay Solutions
01.2021 - 01.2024
Admissions Manager & Teacher
ELS
01.2019 - 01.2024
Customer Service Manager
Building Plastics Inc.
01.2014 - 01.2021
Bachelor of Psychology -
Middle Tennessee State University
CELTA (Certificate in English Language Teaching to Adults) -
Cambridge University
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