Alok Sharma
Mumbai
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Bring 18 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Program Manager
Tata Conultancy Services
09.2023 - Current
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
- Provided program management expertise in agile methods, practices and execution.
Scrum Master
Tata Consultancy Services
10.2021 - 09.2023
- Boosted customer satisfaction scores by providing regular updates on product enhancements resulting from feedback provided during sprint review meetings.
- Conducted quality assurance to verify accuracy of data used in IT projects.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Developed custom Scrum boards for better task tracking and transparency within the team.
- Established and enforced project timelines and deadlines.
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Led sprint reviews and planning meetings to promote full team engagement.
- Led cross-functional teams to successfully complete IT projects.
- Optimized resource allocation by identifying and addressing bottlenecks in project workflows, leading to reduced time-to-market for product releases.
- Implemented continuous improvement initiatives through regular retrospective meetings with the team.
- Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
Project Manager
Tata Consultancy Services
04.2019 - 09.2021
- Monitored project progress, identified risks and took corrective action as needed.
- Developed and initiated projects, managed costs, and monitored performance.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Provided detailed project status updates to stakeholders and executive management.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Worked effectively in fast-paced environments
- Strengthened communication skills through regular interactions with team and customer
- Identified issues, analyzed information and provided solutions to problems
- Gained strong leadership skills by managing projects from start to finish
Project Lead
Tata Consultancy Services
04.2018 - 03.2019
- Reported regularly to managers on project budget, progress, and technical problems.
- Analyzed project performance data to identify areas of improvement.
- Increased stakeholder engagement by conducting regular status updates and addressing concerns proactively.
- Set up and managed team meetings.
- Managed team meetings and discussed project's goals and objectives
- Observed progress of each project, examined risks and coordinated contingency plans
- Inspired and coached team members
- Defined responsibilities, duties and roles of each team member
- Partnered with project team members to identify and quickly address problems
- Updated customers and senior leaders on progress and roadblocks
- Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications
Project Lead
Tata Consultancy Services
03.2010 - 03.2018
- Played different roles, in different projects like Test Analyst, Test Lead and Project Lead
- Building and leading Testing team for different Projects
- Defining the scope of Testing within the context of each Release/Delivery
- Planning, Deploying and Managing the Testing effort for any given Release
- Produced quality standards, checklists, report templates, and processes
- Planned, executed, and controlled assigned projects, ensuring work performed complied with contractual requirements
- Partnered with project team members to identify and quickly address problems
- Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
- Verified quality of deliverables and conformance to specifications before submitting to clients
- Monitored project progress, identified risks and took corrective action as needed.
- Collaborated with developers and product owners to stay current on product features and intended functionality
Test Analyst
Coalition Development Systems (India) Pvt Ltd
11.2006 - 03.2010
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Requirement gathering from Business Users
- Writing Use Cases and Test Cases
- Test Execution and Reporting Defects to Development team using Bugzilla
- Coordination between User and Development team for new Requirement and Issues
- Optimized test cases to maximize success of manual software testing
- Worked closely with different departments to develop innovative solutions to functionality issues
- Reviewed all test cases and test scripts for quality and identified additional areas to review.
Faculty Teacher
Cyber Comptech Pvt Ltd
11.2005 - 04.2006
- Developed and maintained strong relationships with parents, ensuring open communication regarding student progress and needs.
- Conducted on-going program assessment, enrollment and retention tracking.
- Faculty of C Programming Language, Computer Architecture and Microsoft Office
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation
- Provided students with constructive, encouraging and corrective feedback
- Used different learning modes and types of technology to engage students in achieving learning outcomes
Education
Bachelor of Engineering - Computer Science
Poornima College of Engineering
Jaipur India07.2005
Skills
- Problem Resolution
- Business Development
- Performance Tracking and Evaluation
- Budget Development
- Negotiation
- Revenue Forecasting
- Customer Relationship Management
- Project Coordination
- Quality Assurance Evaluation
- Team leadership and direction
Certification
- SaFe Agile Certification
Udemy - Diploma in Software Testing
IBM SEED Academy - International Software Testing Qualification
Board Certification – Foundation Level
ISTQB - Developing and Writing Structured Use
Cases
Iducate Managers
Languages
English
Intermediate (B1)
Hindi
Intermediate (B1)
Timeline
Program Manager
Tata Conultancy Services
09.2023 - Current
Scrum Master
Tata Consultancy Services
10.2021 - 09.2023
Project Manager
Tata Consultancy Services
04.2019 - 09.2021
Project Lead
Tata Consultancy Services
04.2018 - 03.2019
Project Lead
Tata Consultancy Services
03.2010 - 03.2018
Test Analyst
Coalition Development Systems (India) Pvt Ltd
11.2006 - 03.2010
Faculty Teacher
Cyber Comptech Pvt Ltd
11.2005 - 04.2006
Bachelor of Engineering - Computer Science
Poornima College of Engineering
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Sreya BasuSreya Basu
Procare Analyst at Tata Steel(Tata Consultancy Services)Procare Analyst at Tata Steel(Tata Consultancy Services)
Arun VArun V
Program Manager at Tata consultancy services | Financial Ombudsman ServicesProgram Manager at Tata consultancy services | Financial Ombudsman Services