Alina Shelest

• Managed a team of customer service agents to ensure optimal daily operations and customer satisfaction.
• Participated in workshops and client meetings with Sales to discuss business strategies and identify opportunities.
• Acted as the focal point for local clients, addressing any issues or concerns promptly.
• Led and supported the customers in regards to import, export, in-land haulage, customs, and contract queries.

• To log, follow-up, monitor and support with all new sales requests for Antwerp office of PSA BDP
• Being a focal point for new customers on board and providing new and existing customers with best forwarding solutions
• Develop and implement pricing strategies for products and services.
• Collaborate with sales and marketing teams to develop promotional pricing strategies and campaigns.
• Provide pricing guidance and support during contract negotiations and sales pitches
• Vendor Management

• Lead, mentor, and supervise a team of export documentation team for certain accounts
• Monitor team performance, set goals, and implement strategies to achieve targets
• Handle escalated customer inquiries and complaints, ensuring timely and effective resolution.

• Working on improvements within the export documentation team and optimizing the existing process
• Being focal point for customers in case of any issues/concerns
• Leading QBRs and other monthly/weekly meetings depending on agreed scenario
• Preparing and presenting the analytical data to the customers as per request
• Collaborate with other departments to streamline processes and enhance service delivery

• Ensure that all letters of credit comply with international trade regulations, UCP 600, and company policies.
• Ensure that all documentation meets the requirements of the letter of credit and complies with international trade laws.
• Liaise with banks, customers, and internal departments to resolve discrepancies and ensure timely processing.
• Submitting the documents to the bank via online platform and also via POST

• Creation of export documents for cargo leaving the port of Antwerp to the rest of the world
• Verify the accuracy and completeness of all trade documents, including invoices, bills of lading, and certificates of origin

-Operational warehouse activities including cycle count, inventory management, safety compliance, shipping and receiving, order fulfillment, and the use of warehouse management systems.
- Adminitsrative tasks, including handling of customers' emails and data analysis
- Preparing exoprt declarations and other necessary documents for outbound loads ( HAZ and NON HAZ Cargo)

• Getting acquainted with process of giving loans for small enterprises
• Estimating the possibilities and chances of clients to obtain the loan
• Taking part and assisting in the private meetings with clients