Alina-Alexandra Iacob
Geel,VAN
Summary
Energetic young professional offering a wealth of experience in interacting with office staff and customers, data entry and Microsoft Office. Hardworking, educated and willing to go the extra mile to complete any task.
Overview
10
10
years of professional experience
Work History
Head Bartender
Volt BVBA
2020.01 - Current
- Poured and prepared mixed drinks for over 100 customers daily and created new libations drawing in clientele
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies
- Performed opening and closing duties of establishment, including printing sales reports, setting up bar for next shift, counting cash drawer and taking inventory
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Junior Accountant
Delta Automotive
2018.01 - 2019.09
- Reviewed financial documents to verify accounting data and mathematical accuracy
- Issued invoices, assisted in the processing of balance sheets, income statements and other financial statements according to legal and company financial guidelines
- Submitted weekly and monthly reports and assisted the Senior Accountant in the preparation of monthly/yearly closings
- Worked with Saga Software, Microsoft Office package (with a focus on Excel and Outlook), and Google Sheets
- Interacted with all necessary partners including vendors, upper management, and peers.
Shift Manager
Panik Pub
2017.07 - 2017.11
- Managed schedules, accepted time off requests, and found coverage for short shifts
- Tracked receipts, employee hours, and inventory movements
- Trained and mentored new employees to maximize team performance
- Exercised composure under pressure and in escalated customer service scenarios.
Customer Service Representative
Telus International
2017.01 - 2017.07
- Provided primary customer support via e-mail to customers in a fast-paced environment
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Offered advice and assistance to customers, paying attention to special needs or wants
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Resolved customer complaints by determining cause of problem, selecting best solution, and expediting correction or adjustment.
Assistant Manager
Panik Pub
2016.01 - 2016.12
- Assisted the manager in organizing and planning the daily activities and implementing new marketing strategies
- Trained the new members of the team and ensured the objectives and standards are met by all the employees
- Tracked the progress of the team members and supported their development to meet operational and sales targets
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Call Center Representative
Valoris Contact Center
2014.03 - 2015.04
- Answered average of 120 calls and emails per day, addressing customer inquiries, solving problems, and providing product information
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Education
Accountant/Primary Accounting Certification -
12.2018
High School Diploma -
06.2013
Skills
- Motivated Attitude
- Problem Solving Skills
- Multitasking Skills
- Excellent Customer Service Skills
- Strong Interpersonal Communication Skills
- Teamwork Skills
Languages
Romanian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Italian
Upper intermediate (B2)
Dutch
Intermediate (B1)
Timeline
Head Bartender
Volt BVBA
2020.01 - Current
Junior Accountant
Delta Automotive
2018.01 - 2019.09
Shift Manager
Panik Pub
2017.07 - 2017.11
Customer Service Representative
Telus International
2017.01 - 2017.07
Assistant Manager
Panik Pub
2016.01 - 2016.12
Call Center Representative
Valoris Contact Center
2014.03 - 2015.04
Accountant/Primary Accounting Certification -
High School Diploma -
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