Navision
Ali Arrassi
Avenue De L'araucaria 59,
Summary
Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Maintenance Coordinator
Air Liquide
3 2023 - Current
- Reviewed maintenance program for efficiency accuracy and timeliness, and provided feedback for improvement to company leadership.
- Managed maintenance team of 8 employees and coordinated repair schedule according to priority level.
- Administered Curative and Preventive maintenance requests and saw orders through to completion.
- Oversaw equipment and parts inventory and tracked shipments to reduce stock shortages.
- Organized ongoing maintenance schedules to boost system performance.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Tracked maintenance activity using SAP software to confirm compliance with industry requirements.
Boutique Support and Retail Development
Nespresso benelux
02.2017 - 11.2020
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Created plans and communicated deadlines to complete projects on time.
- Carried out day-to-day duties accurately and efficiently.
- Increased customer satisfaction by resolving issues.
- Prepared variety of different written communications, reports and documents.
- Monitored company inventory to keep stock levels and databases updated.
- Improved operations through consistent hard work and dedication.
- On boarded new temps by entering employee information into systems.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Received and processed stock into inventory management system.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Optimize live information generating reports to stay compliant with law
- Installation of all IT devices in new and existing boutiques
- First point of contact for any issue in boutiques
IT Service Desk Engineer
Artexis Easyfairs HQ
06.2016 - 02.2017
- Developed process improvements to increase reliability and equipment performance.
- Organized and directed maintenance shutdowns and startups.
- Diagnosed and resolved machine operation variations and equipment problems.
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Adjusted machine settings to maximize performance and equipment longevity.
- Configured hardware, devices and software to set up work stations for employees.
- Trained members for all internal tools used
IT Service Desk Engineer
Telima - Solutions 30
01.2011 - 06.2016
- Provided Level 2 IT support to non-technical internal users through desk side support services.
- Documented support interactions for future reference.
- Translated complex technical issues into digestible language for non-technical users.
- Assisted with updating technical support best practices for use by team.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Configured hardware and granted system permissions to new employees.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Submitted service tickets for equipment maintenance requests.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
Salesman
Mediamarkt
12.2009 - 09.2010
- Increased sales and customer satisfaction through personalized servicing.
Education
A2 - Office Administration
CVO Jury Exam
Brussels 09.2009 - 12.2009
Skills
Process and procedure development
Team training and development
Customer service and support
Maintenance organization and development
Technical issues analysis
TCP/IP
Mac systems
Software diagnosis
Desktop support
Network diagnostics
Technical Support
Application support
Complaint resolution
Windows
Software
Salesforce
Office
Active directory
HP Asset manager
HP Service manager
Jira
SCCM
O365
SAP
Timeline
Boutique Support and Retail Development
Nespresso benelux
02.2017 - 11.2020
IT Service Desk Engineer
Artexis Easyfairs HQ
06.2016 - 02.2017
IT Service Desk Engineer
Telima - Solutions 30
01.2011 - 06.2016
Salesman
Mediamarkt
12.2009 - 09.2010
A2 - Office Administration
CVO Jury Exam
09.2009 - 12.2009
Maintenance Coordinator
Air Liquide
3 2023 - Current
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