Dynamic IT support worker and programme manager with a solid international project and medical laboratory management background. Seeking a challenging role where technical expertise, project management skills, and a commitment to operational excellence can contribute to organizational success.
Overview
22
22
years of professional experience
9
9
years of post-secondary education
7
7
Certifications
3
3
Languages
Work History
IT Support Worker
Intec Brussels
Brussels
09.2023 - Current
Install, configure, and maintain computer systems, servers, and network devices.
Troubleshoot hardware and software issues for end-users, providing timely and effective solutions.
Set up and manage local area networks (LANs), wide area networks (WANs), and wireless networks.
Perform routine maintenance tasks, such as system updates, patches, and backups.
Diagnose and resolve network connectivity and performance issues.
Install and configure routers, switches, and firewalls to ensure network security.
Collaborate with IT team members to develop and implement network-related policies and procedures.
Provide technical support for various software applications and operating systems.
Respond to help desk requests and provide technical assistance to users via phone, email, or person.
Monitor network performance and ensure optimal operation of all network hardware, keeping an eye on technological advancements and recommending updates and improvements.
International Representative
Global Emergency Response Action
Hoeilaart
04.2018 - Current
Led strategic direction and vision for an international non-profit organization
Managed multidisciplinary teams across diverse projects aligned with cooperation program objectives
Coordinated and led teams to ensure project success, foster innovation and achieve operational excellence
Collaborated with non-profit organisations and international bodies.
Program Manager
Médecins Sans Frontières, ALIMA
Brussels
03.2013 - 04.2023
Contributed to mission-wide strategy, annual plan, budget, and policy frameworks
Monitored plan alignment with MSF strategies and Mission policies
Represented MSF nationally and supported local Project Coordinators
Analysed political, humanitarian, and medical situations
Identified intervention fields and determined response strategies
Supported project proposals, reports, and medical-humanitarian activities
Coordinated emergency response procedures; participated in exploratory missions
Managed resources, the Capital Office team, and HR policies