ALEXANDRU BĂCICA

Analyst in a small project team, owning ESA in-house developed contract management system. Driving process and product enhancing and improvement.

• Process mapping, documentation and reengineering
• System meta data analysis and delivery of data dictionary
• Collaborated with stakeholders to define project objectives and criteria.
• Performed gap analysis to identify areas of improvement.
• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
• Executed analysis of risks and identified risk mitigation strategies.

CX System Analyst, leading technology change projects for Customer Experience value stream. Driving projects, managing internal and external stakeholders and leading project and operations teams to deliver technology change and process improvement initiatives.

• Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
• Assessed business requirements to create focused solutions.
• Researched and adopted new technologies to add value to existing offerings.
• Investigated system issues and implemented resolutions to reduce downtime.
• Established specifications and coordinated production with software programmers.
• Presented business leaders with ROI estimations to drive project planning.
• Collaborated with upper management to drive strategy and implement new processes.
• Driver for long pending projects - delivered several projects that were stuck for over 18 months

Business Analyst for an Agile QA project team for a fixed-goal short-term project.

• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Delivered extensive documentation for existing self-testing portal and processes
• Gap analysis for self-testing portal between manual and automatized test scenarios
• Meta data analysis and creation of data dictionary

Providing the client with microservices based architecture for a retail client in order to streamline EDI between client database and vendor databases and building necessary APIs

• Act as a consultant for systems improvement, implementation and enhancement
• Assessed business requirements to create focused solutions
• Owned and prioritized product backlog and scrum master role
• Documented user stories and product features
• Performed product demonstrations and testimonials for performance evaluation
• Querying SQL databases and performing data and metadata analysis
• Data mapping
• Roadmap planning

Product Management & Operational Excellence BA, engaged in customer driven product development. Driving projects and acting as a consultant for both internal and external clients, aiming to enhance customer experience by delivering or enchanting existing products or processes.

• Delivery of requirements for development of in-house CRM, billing systems and trading platform
• Migration of legacy CRM, billing systems and trading platform
• Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
• Enhance CRM capability and reduce lead time
• Salesforce integration
• Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results
• Championed customer experience through expert analyzation and communication.
• In-depth analysis of current and future state of products, services and processes and coordinating development
• Building requirements and wireframes for UI enhancement
• Data analysis and migration for legacy system to newly developed CRM tool
• De-facto project manager role in an Agile environment

Additional work : EMEA Head of EDI: leading internal initiatives and projects championing equity, diversity and inclusion for improving work environment and encouraging self-expression.

Project summary: implementing a new cloud storage solution for existing databases across several business units, complete data migration and provide guidance and support for model developers.

• Implemented user acceptance testing with a focus on documenting defects and executing test cases (supporting application focused team)
• Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
• Performed data and metadata analysis

Project summary: building a media monitoring system using AI and machine learning to detect and highlight risk associated with clients and enhance KYC process

• Gap analysis, requirements gathering and BRD creation
• Design UI and UI enhancements.
• Integration of existing risk management system with SaaS solutions
• Recommended operational improvements based on tracking and analysis
• Developed a set of metrics derived from raw data to assess quality

Change and Implementation - Regional BA/PM

• Acting as regional PM through different project stages
• Gather and detail business requirements, supporting prioritization and tractability
• Highlight risks and issues and risk mitigation
• Identify and mitigate operational risks
• FTE impact assessment and capacity model
• Data modelling and functional design
• Developed a set of metrics derived from raw company data to track improvements in organizational efficiency
• Testing

Various projects and customers